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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455920100
Report Date: 07/22/2026
Date Signed: 07/22/2026 11:58:56 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/03/2026 and conducted by Evaluator Marisa Chiarelli
COMPLAINT CONTROL NUMBER: 59-AS-20260203113228
FACILITY NAME:SAPPHIRE RESIDENTIALFACILITY NUMBER:
455920100
ADMINISTRATOR:MONISMITH, CRYSTALFACILITY TYPE:
735
ADDRESS:1208 COGGINS STREETTELEPHONE:
(530) 200-0701
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:4CENSUS: 3DATE:
07/22/2026
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Administrator Crystal MonismithTIME COMPLETED:
12:05 PM
ALLEGATION(S):
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9
Staff does not award resident privacy. – unsubstantiated

Staff threatened residents - unsubstantiated
INVESTIGATION FINDINGS:
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On 07/22/2026, Licensing Program Analyst (LPA) Marisa Chiarelli arrived at the facility unannounced to deliver final findings regarding a complaint that was received on 02/03/2026. LPA Chiarelli met with Crystal Monismith, Administrator, and explained the purpose of the visit.

LPA Chiarelli inquired into the allegation "staff does not reward resident with privacy"
R1 stated that when they are taken to activities outside the home, staff ask them what they will be doing and for how long. R1 felt as though staff asking about their activities outside the home was a violation of their rights and privacy.

Continued 9099 - C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Marisa Chiarelli
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20260203113228
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: SAPPHIRE RESIDENTIAL
FACILITY NUMBER: 455920100
VISIT DATE: 07/22/2026
NARRATIVE
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When LPA Chiarelli interviewed the administrator they stated that yes when they take a resident to an activity they ask them where they are dropping them off and when they will need to be picked up. Administrator will ask questions to the resident on an outing like “how long are you going to be out” but they said they ask that to know when they will be back and do not ask them details about the activities they are doing. Administrator stated if a resident wants to be open and talk with staff about the things they did while they were away from the facility they can but has also told their staff not to pry into their daily lives.

LPA Chiarelli inquired into the allegation “staff threatened residents”. Due to conflicting witness statements LPA Chiarelli was unable to determine if the above events occurred or not. Due to not meeting the preponderance of evidence this the allegation “staff threatened resident” is unsubstantiated.

Exit interview conducted and copy of report with administrator.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Marisa Chiarelli
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2