471374536-8-24-2026-13-CC-EVIA-DXGPT6-20260831113526

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 471374536
Report Date: 08/24/2026
Date Signed: 08/24/2026 01:12:27 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/17/2026 and conducted by Evaluator Nicolette Cunningham

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20260717130906

FACILITY NAME:	SHADY CREEK CHILDREN'S CENTER		FACILITY NUMBER:	471374536
ADMINISTRATOR:	TURNER, JEANNE		FACILITY TYPE:	850
ADDRESS:	405 MILL STREET		TELEPHONE:	(530) 926-0867
CITY:	MT. SHASTA	STATE: CA	ZIP CODE:	96067
CAPACITY:	40	CENSUS: 20	DATE:	08/24/2026
		UNANNOUNCED	TIME BEGAN:	11:15 AM
MET WITH:	Jeanne Turner		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff do not adequately supervise day care children in care.

Staff do not ensure that day care children’s hygiene needs are met while in care.

Staff member handled day care child in a rough manner.

Staff speak inappropriately to day care children in care.

INVESTIGATION FINDINGS:

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On 8/24/26 at 11:15a.m., Licensing Program Analyst (LPA) N. Cunningham conducted an unannounced complaint inspection and met with licensee Jeanne Turner regarding the allegations listed above.

The licensee was interviewed on 7/20/26 at 10:55am and denied the allegations. The licensee stated that children are always supervised, staff assist children learning to use the potty and staff speak appropriately to children in care. The licensee stated she recently changed the polciy for early morning drop offs which has caused some dissatisfaction.

Three staff were interviewed on 7/20/26 and denied the allegations. Staff stated the facility recently changed operating hours and that caused upset. Further staff stated the allegations are false and children are treated with respect.

Seven parents and three witnesses were interviewed on 7/19, 8/19, 8/20, and 8/21/26. Conflicting information was obtained.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Patricia Pacheco
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:	DATE: 08/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

Control Number 13-CC-20260717130906

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: SHADY CREEK CHILDREN'S CENTER	FACILITY NUMBER: 471374536
	VISIT DATE: 08/24/2026

NARRATIVE

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It was alleged that staff do not adequately supervise children in care. The licensee stated that children are always supervised. One parent reported that their child stated “nobody watched me” while at the facility, while another parent reported having no concerns regarding supervision.

It was alleged that staff do not ensure that children’s hygiene needs are met, specifically that staff do not provide sufficient assistance to children who are learning to use the toilet. The licensee stated staff assist children who are learning to use the potty. One parent reported that staff did not properly clean their child after using the bathroom. Another parent reported that they do not believe staff ask children frequently enough if they need to use the bathroom. Several other parents reported that staff provide adequate assistance with toileting. One witness acknowledged the challenge of assisting a child while also allowing them to learn to take care of themselves.

It was alleged that a staff member handled a child in a rough manner. One parent reported that Staff 3 dragged a child by the leg in a rough manner, resulting in a rug burn on the child’s forehead. Another parent and child reported that Staff 1 flicked the child on multiple occasions, and the child stated that it hurt.

Lastly, it was alleged that staff speak inappropriately to children in care, specifically by using an inappropriate tone and cuss words. Multiple parents reported hearing a few phrases used in a firm tone but did not feel it was inappropriate. Multiple parents reported no concerns with the tone or phrases staff use. One parent reported observing the licensee scolding a child in an inappropriate tone.

SUPERVISORS NAME: Patricia Pacheco
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:	DATE: 08/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2026

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20260717130906

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: SHADY CREEK CHILDREN'S CENTER	FACILITY NUMBER: 471374536
	VISIT DATE: 08/24/2026

NARRATIVE

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On 7/20 and 8/24, the facility was toured. During both visits, the LPA observed staff providing adequate supervision to children in care. Children were observed playing outside and engaged in various outdoor activities and eating lunch. The LPA did not hear any children crying or making negative comments.

A variety of statements were provided during the interviews. Some individuals expressed gratitude for being part of the Shady Creek community and reported having no concerns. Others stated that their child did not enjoy their time at the facility. Additionally, one individual commented that there may be merit to the allegations reported.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the licensee Jeanne Turner. Appeal rights were provided.

SUPERVISORS NAME: Patricia Pacheco
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:	DATE: 08/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2026

LIC9099 (FAS) - (06/04)

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