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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 475002711
Report Date: 12/08/2021
Date Signed: 12/08/2021 10:28:38 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2021 and conducted by Evaluator Misty Valencia
PUBLIC
COMPLAINT CONTROL NUMBER: 25-AS-20210514175905
FACILITY NAME:SISKIYOU SPRINGS SENIOR LIVING COMMUNITYFACILITY NUMBER:
475002711
ADMINISTRATOR:BRAUER, ELAINEFACILITY TYPE:
740
ADDRESS:351 BRUCE STREETTELEPHONE:
(530) 842-4300
CITY:YREKASTATE: CAZIP CODE:
96097
CAPACITY:85CENSUS: 60DATE:
12/08/2021
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Anette Hart, interrim Excutive Director IEDTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Failure to seek time medical services resulting in resident death.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Misty Valencia and conducted an annouced visit regarding the allegation above. LPA met with Anette Hart, interrim Excutive Director (IED). Prior to initiating the complaint visit, LPA completed the required COVID-19 testing protocols, and a daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID related symptoms. LPA contacted Administrator and completed a facility risk assessment. LPA ensured they applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: N95 mask. Additionally, LPA was assessed at the front desk.

Failure to seek time medical services resulting in resident death.
The Department interviewed facility staff, residents, and record reviews. During the investigation, it was determined that there was insufficient evidence to substantiate Failure to seek time medical services resulting in resident death.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Maribeth SentyTELEPHONE: (916) 263-4813
LICENSING EVALUATOR NAME: Misty ValenciaTELEPHONE: (530) 895-5820
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 25-AS-20210514175905
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926
FACILITY NAME: SISKIYOU SPRINGS SENIOR LIVING COMMUNITY
FACILITY NUMBER: 475002711
VISIT DATE: 12/08/2021
NARRATIVE
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R1 was admitted to the hospital on 05/06/2021 for acute respiratory failure, secondary to COVID pneumonia. R1 died on 05/08/2021. The death certificate was obtained and listed the cause of death for Miles as Cardiopulmonary Arrest, Pneumonia and COVID-19.

Medical records document that R1 had been previously diagnosed with AFIB (Atrial Fibrillation), Congestive Heart Failure and COPD (Chronic Obstructive Pulmonary Disease) and was in poor health with a very high Body Mass Index prior to contracting COVID-19.

Medical records and physician statements also provided, on 05/06/2021, R1 was “critically sick” when admitted to the hospital. Emergency Room physicians contacted R1’s wife and recommended a transfer to a higher level of care, as Fairchild Medical Center did not have “critical care nor pulmonary here.” R1’s wife, “adamantly stated she wanted him to stay at Fairchild.” Medical records further noted that the physician, “wanted pt (patient/R1) transferred to higher level of care but wife refused so I am forced to admit him here and do what I can to reverse his condition.”

In the discharge summary, it is noted that R1, “remained steadily declining throughout his stay until family came to visit.” Medical records state, after discussion, “his prognosis

very poor likelihood of significant or meaningful improvement,” R1’s family requested to withdraw support and institute comfort measures. On 05/08/2021, at 1805 hours, R1 passed away at FMC.

R1 Primary Care Physician and two attending hospital Physicians were interviewed. All three stated that they could not say that earlier medical treatment would have altered the outcome for R1.

Based upon the information obtained during investigation. The above allegations are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred

An exit interview was conducted and a copy of this report, dated 12/08/2021 was emailed to Annette Hart, Interim Executive Director (IED).

SUPERVISOR'S NAME: Maribeth SentyTELEPHONE: (916) 263-4813
LICENSING EVALUATOR NAME: Misty ValenciaTELEPHONE: (530) 895-5820
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2021
LIC9099 (FAS) - (06/04)
Page: 7 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2021 and conducted by Evaluator Misty Valencia
COMPLAINT CONTROL NUMBER: 25-AS-20210514175905

FACILITY NAME:SISKIYOU SPRINGS SENIOR LIVING COMMUNITYFACILITY NUMBER:
475002711
ADMINISTRATOR:BRAUER, ELAINEFACILITY TYPE:
740
ADDRESS:351 BRUCE STREETTELEPHONE:
(530) 842-4300
CITY:YREKASTATE: CAZIP CODE:
96097
CAPACITY:85CENSUS: 60DATE:
12/08/2021
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Anette Hart, interrim Excutive Director IEDTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Facility failed to implement Covid-19 mitigation measures for resident safety.
Administrator is interfering with the departments efforts of corrective actions for a Covid 19 outbreak.
Administrator retaliation toward staff for reporting a complaint.
Failure to seek timely medical attention for resident.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Misty Valencia and conducted an unannounced complaint investigation visit to deliver findings for the above allegations. LPA met with Anette Hart, interrim Excutive Director IED. Prior to initiating the complaint visit, LPA completed the required COVID-19 testing protocols, and a daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID related symptoms. LPA contacted Administrator and completed a facility risk assessment. LPA ensured they applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: N95 mask. Additionally, LPA was assessed at the front desk.

continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Maribeth SentyTELEPHONE: (916) 263-4813
LICENSING EVALUATOR NAME: Misty ValenciaTELEPHONE: (530) 895-5820
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 25-AS-20210514175905
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926
FACILITY NAME: SISKIYOU SPRINGS SENIOR LIVING COMMUNITY
FACILITY NUMBER: 475002711
VISIT DATE: 12/08/2021
NARRATIVE
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Failure to seek timely medical attention for resident.

The Department interviewed facility staff, residents, and reviewed records. During the investigation, it was determined that there was sufficient evidence to substantiate; Failure to seek timely medical attention for resident. Resident one (1) (R1) tested positive for COVID-19 on 04/28/2021. It was initially reported that R1 was showing symptoms of respiratory distress and asking to go to the hospital days before being sent to the hospital on the morning of 05/06/2021. R1 died on 05/08/2021. The death certificate was obtained and listed the cause of death for R1 as Cardiopulmonary Arrest, Pneumonia and COVID-19.

Medical records were obtained and documented that R1 had a history of AFIB (Atrial Fibrillation), Congestive Heart Failure and COPD (Chronic Obstructive Pulmonary Disease). On 03/30/2021, following a five-day admission to the hospital for difficulty breathing, R1 was prescribed a PRN inhaler and nebulizer.

Fifteen (15) staff were interviewed. Eight (8) 8/15 staff stated they heard or observed R1 showing symptoms of respiratory distress as early as 05/02/2021. Six (6) 6/15 staff stated they either heard or were aware that R1 had asked to be sent to the hospital and was denied. Multiple staff corroborated that R1’s symptoms were discussed amongst management days prior to R1 being sent to the hospital. Multiple staff corroborated that they heard Executive Director (ED) state, “You should have seen him (R1) last night,” when concerns were brought to her attention regarding R1 condition. One staff reported that she overheard a conversation between ED and Resident Care Director (RCD), after R1 was sent to the hospital, where RCD expressed concern that she had not sent R1 out to the hospital sooner.

RCD was interviewed and denied any knowledge of R1 showing signs of respiratory distress or asking to go to the hospital, prior to being sent on 05/06/2021. RCD stated she did not remember seeing R1 at any time between 05/03/2021 and 05/05/2021 and did not remember hearing anyone talk about concerns with R1’s health.

Three different physicians were interviewed who had treated R1 on different occasions, including the admitting physician in the Emergency Department on 05/06/2021. All three physicians stated that, although it may not have changed the outcome of his condition, if R1 had asked to be sent to the hospital, it is the patients right to be sent.

SUPERVISOR'S NAME: Maribeth SentyTELEPHONE: (916) 263-4813
LICENSING EVALUATOR NAME: Misty ValenciaTELEPHONE: (530) 895-5820
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 25-AS-20210514175905
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926
FACILITY NAME: SISKIYOU SPRINGS SENIOR LIVING COMMUNITY
FACILITY NUMBER: 475002711
VISIT DATE: 12/08/2021
NARRATIVE
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Physicians interviewed also stated that R1’s history of difficulty breathing and him being COVID positive should have increased the urgency of R1’s complaints of difficulty breathing. Medical records and physician interviews provided that R1 was in critical condition when arriving at the Fairchild Medical Center Emergency Department on 05/06/2021. R1 was intubated in the Emergency Room, shortly after arrival and was admitted for acute respiratory failure, secondary to COVID pneumonia.

ED was interviewed and denied any knowledge of R1 showing signs of respiratory distress or asking to go to the hospital. ED stated that she personally checked on R1 on the evening of either 04/04/2021 or 04/05/2021 and R1 “seemed fine.”

All care staff interviewed stated that care staff had the understanding that they were to contact RD or RCD to authorize a resident being sent out to the hospital. When interviewed ED admitted that unless a resident’s condition was “super obvious” in needing to be sent to the hospital, staff were instructed to call herself or RCD to assess the resident before sending the resident to the hospital.

Based on the findings of this investigation LPA finds allegations to be SUBSTANTIATED - A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. The following deficiencies were observed and cited on the following LIC 9099-D pursuant to Title 22 rules and regulations, Health and Safety Codes, and Welfare and Institutions Code as well as a 500.00 civil penalty.

An exit interview was conducted and a copy of this report, dated 12/08/2021 was emailed to IED. The following allegations have already been cited and Plans of Corrections (POC) have been turned in.

-Facility failed to implement Covid-19 mitigation measures for resident safety- Substantiated cited 05/17/2021 POC received 06/04/2021.

-Administrator is interfering with the department’s efforts of corrective actions for a Covid 19 outbreak- Substantiated cited 06/15/2021 POC received 06/16/2021

-Administrator retaliation toward staff for reporting a complaint- Substantiated cited 06/15/2021 POC received 06/16/2021.

SUPERVISOR'S NAME: Maribeth SentyTELEPHONE: (916) 263-4813
LICENSING EVALUATOR NAME: Misty ValenciaTELEPHONE: (530) 895-5820
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 25-AS-20210514175905
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926

FACILITY NAME: SISKIYOU SPRINGS SENIOR LIVING COMMUNITY
FACILITY NUMBER: 475002711
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/08/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/09/2021
Section Cited
CCR
87465(a)(1)
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Incidental Medical and Dental Care -The licensee shall arrange, or assist in arranging, for medical and dental care appropriate to the conditions and needs of residents. This requirement is not met as evidenced by
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Licensee agrees to submit a plan to licensing by POC date stating how facility will comply with regulation section 87465(a)(1)
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Based on interviews and record review the licensee failed to ensure that 1 of 1 resident received medical attention in a timely manner, which poses an immediate health and safety risk to residents in care.
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Administrator shall conduct in service training regarding when to notify 911 to ensure the health and safety of residents in care. Training documents shall be submitted to CCL with signatures of staff who attended by POC date
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Maribeth SentyTELEPHONE: (916) 263-4813
LICENSING EVALUATOR NAME: Misty ValenciaTELEPHONE: (530) 895-5820
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2021
LIC9099 (FAS) - (06/04)
Page: 6 of 7