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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 475404607
Report Date: 07/30/2025
Date Signed: 08/22/2025 11:53:25 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/06/2025 and conducted by Evaluator Bianca Mendez
COMPLAINT CONTROL NUMBER: 13-CC-20250606154239
FACILITY NAME:DELGADO, CARMEN FAMILY CHILD CARE HOMEFACILITY NUMBER:
475404607
ADMINISTRATOR:DELGADO, CARMENFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 841-1027
CITY:YREKASTATE: CAZIP CODE:
96097
CAPACITY:14CENSUS: 9DATE:
07/30/2025
UNANNOUNCEDTIME BEGAN:
11:18 AM
MET WITH:Carmen DelgadoTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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licensee leaves infant in a soiled diaper for an excessive amount of time.
INVESTIGATION FINDINGS:
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On 8/13/25 at 11:31am, Licensing Program Analyst (LPAs) Bianca Mendez and Emily Curiel conducted an unannounced complaint inspection, and met with licensee Carmen Delgado. It was alleged that licensee leaves infant in a soiled diaper for an excessive amount of time.

The licensee was interviewed on 6/9/25 at 12:25pm and denied the allegation and stated they did not leave an infant in a soiled diaper and that they check diapers every hour. Licensee stated that sometimes when infants sleep they soil their diapers but when infants wake up they check on their diapers. Licensee stated they are checking on diapers every hour, before lunch, after lunch, before nap and after nap.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20250606154239
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: DELGADO, CARMEN FAMILY CHILD CARE HOME
FACILITY NUMBER: 475404607
VISIT DATE: 07/30/2025
NARRATIVE
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LPA interviewed staff (S1-S2) on 6/11/25 and 7/18/25. S1 stated that children soiled their diapers when they were sleeping. They changed children's diapers whenever they are pooped or pee. S1 stated that they did not wipe children who had peed their diaper and just changed their diapers. S2 stated that they changed diapers when the diaper was at the blue line and when the children were pooped and they also checked every hour.

LPA interviewed parents (P1-P5) on 6/12/25, 6/19/25 and 7/18/25. 1 of 5 parents stated that their child was left in a soiled diaper for an excessive amount of time.

During today’s inspection, the facility was toured. LPA observed 6 children in care.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.



Exit interview conducted and report was reviewed with the licensee Carmen Delgado. Appeal rights were provided.
A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2