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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 475406108
Report Date: 11/10/2025
Date Signed: 11/20/2025 08:58:14 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/13/2025 and conducted by Evaluator Nicolette Cunningham
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20250813120803
FACILITY NAME:KEATING, KAREN FAMILY CHILD CARE HOMEFACILITY NUMBER:
475406108
ADMINISTRATOR:KEATING, KARENFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 859-2297
CITY:WEEDSTATE: CAZIP CODE:
96094
CAPACITY:14CENSUS: 4DATE:
11/10/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Karen KeatingTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Licensee used corporal punishment on day care child.
INVESTIGATION FINDINGS:
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This is an amended report. On 11/10/25 at 10:00am, Licensing Program Analyst (LPA) Nicolette Cunningham conducted an unannounced complaint inspection and met with licensee Karen Keating. It was alleged that Licensee used corporal punishment on day care child, specifically that the licensee hit one child (C1).

The licensee was interviewed on 8/21/25 at 11:00 a.m., and denied the allegation, and stated that she has extensive training in early childhood education and knows how to redirect children. The licensee stated she provides care for no more than four children at a time so she can provide sufficient attention to each child.

Three children (C1-C3) were interviewed on 8/21/25 and 11/06/25. Two children (C2-C3) described the licensee as nice, stating they receive help when needed. C2 and C3 did not disclose the licensee using corporal punishment. C1 stated the licensee hit them on their bottom but provided inconsistent statements.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 11/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20250813120803
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: KEATING, KAREN FAMILY CHILD CARE HOME
FACILITY NUMBER: 475406108
VISIT DATE: 11/10/2025
NARRATIVE
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Three parents (P2-P3) were interviewed on 10/29/25 and 11/5/25. The three parents stated they do not have any concerns of how the licensee disciplines children in care. One parent stated they often observe children walk up to the licensee and give her a hug.

During today’s inspection, the facility was toured, and LPA observed the licensee providing care for three napping children.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the licensee Karen Keating. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 11/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2