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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 475407415
Report Date: 08/28/2023
Date Signed: 08/28/2023 12:51:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2023 and conducted by Evaluator Sydney Sims
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20230601082904
FACILITY NAME:ROCHA, PAMELA FAMILY CHILD CARE HOMEFACILITY NUMBER:
475407415
ADMINISTRATOR:ROCHA, PAMELAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 357-9432
CITY:GREENVIEWSTATE: CAZIP CODE:
96037
CAPACITY:14CENSUS: DATE:
08/28/2023
UNANNOUNCEDTIME BEGAN:
12:39 PM
MET WITH:TIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Licensee yells at day care children

Licensee handles children in a rough manner
INVESTIGATION FINDINGS:
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On 8/28/23 at approximately 12:42pm, Licensing Program Analyst (LPA) Sims conducted an unannounced complaint inspection and met with Licensee Rocha to deliver complaint findings. It was alleged the licensee handled a child roughly and yelled; specifically, that on that 5/23/23 the licensee grabbed a child (Child 1) by the chin and made the child look at her while she yelled. The licensee self-reported (on 5/24/23, before a complaint was filed) that she terminated agreement with a family, and they were upset. The Licensee was interviewed on 6/8/23 and adamantly denied the allegations; stating uses and timeouts or keeps them next to her for discipline, she also said she doesn’t yell at the children. The licensee reported that she has completed several courses through First Five, Children First, and College of the Siskiyous that covered positive communication with children. The licensee’s current assistant (Staff 3) was interviewed and reported she has always observed the licensee interact with children in an appropriate manner; she denied witnessing any grabbing or yelling. Three children were interviewed (C2, C3 &C4) on 6/8/23 and none corroborated the allegation; two of the children said the licensee uses time-outs as discipline.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20230601082904
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: ROCHA, PAMELA FAMILY CHILD CARE HOME
FACILITY NUMBER: 475407415
VISIT DATE: 08/28/2023
NARRATIVE
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On 6/20/23, LPA Cunningham received a letter from a parent (P7) that reported the licensee provides a remarkable environment for children. LPA conducted a telephone interview with Child 1 on 6/23/23; before being asked the child immediately stated the licensee grabbed the child’s neck and then was unable to be qualified or provide any additional details. LPA Wheeler interviewed five parents on 7/3/23 and 7/6/23 and they all denied the allegation. Five out of five parents interviewed said they never observed the licensee yelling or handling children in a rough manner. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted, and appeal rights were provided. The Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2