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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 475407415
Report Date: 10/02/2024
Date Signed: 10/02/2024 02:10:46 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/25/2024 and conducted by Evaluator Nicolette Cunningham
COMPLAINT CONTROL NUMBER: 13-CC-20240725110151
FACILITY NAME:ROCHA, PAMELA FAMILY CHILD CARE HOMEFACILITY NUMBER:
475407415
ADMINISTRATOR:ROCHA, PAMELAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 357-9432
CITY:GREENVIEWSTATE: CAZIP CODE:
96037
CAPACITY:14CENSUS: 9DATE:
10/02/2024
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Hovie Carle, Assistant TIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Licensee is operating out of ratio.
INVESTIGATION FINDINGS:
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On 10/2/24 at 1:45pm, Licensing Program Analyst (LPA) Nicolette Cunningham conducted an unannounced complaint inspection, and met with Hovie Carle. It has been alleged that the licensee operated out of ratio; specifically, on multiple dates the licensee cared for four infants and ten plus children. Regulation 102416.5(d)2(b) states a licensee can care for three infants (child under the age of 2) when more than 12 children are being cared for.

The licensee was interviewed on 7/25/24 at 3:00pm and denied the allegation. Later that day at 6:28pm, the licensee e-mailed LPA Cunningham and stated she reviewed attendance records and realized she provided care for four infants while also providing care for 12 plus children on multiple dates.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20240725110151
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: ROCHA, PAMELA FAMILY CHILD CARE HOME
FACILITY NUMBER: 475407415
VISIT DATE: 10/02/2024
NARRATIVE
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Exit interview conducted and report was reviewed with the facility representative Hovie Carle. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20240725110151
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: ROCHA, PAMELA FAMILY CHILD CARE HOME
FACILITY NUMBER: 475407415
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/02/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/03/2024
Section Cited
CCR
102416.5(d)2(b)
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No more than three infants are cared for during any time when more than 12 children are being cared for. This requirement was not met as evidenced by:
Based on record review, the licensee did not comply with the section cited above in providing care for four infants while also providing care for 12 children which poses a potential health, safety or personal rights risk to children in care.
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The licensee added a feature to Bright Wheel that allows her to monitor the number of children scheduled for the day and alerts the licensee if the schedule is out of ratio.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3