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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483000524
Report Date: 05/08/2024
Date Signed: 05/08/2024 03:30:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2024 and conducted by Evaluator Laura Chavez
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20240325155844
FACILITY NAME:BERT & ERNIE'S PRESCHOOLFACILITY NUMBER:
483000524
ADMINISTRATOR:BAILEY, TERRIFACILITY TYPE:
850
ADDRESS:255 NORTH LINCOLN STREETTELEPHONE:
(707) 678-4440
CITY:DIXONSTATE: CAZIP CODE:
95620
CAPACITY:83CENSUS: 58DATE:
05/08/2024
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Ashleigh OwensTIME COMPLETED:
03:40 PM
ALLEGATION(S):
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Facility staff are not properly supervising child.
INVESTIGATION FINDINGS:
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On 5/8/2024 at 2:20pm, Licensing Program Analysts (LPAs) Laura Chavez and Kayla Danielson conducted an unannounced follow-up complaint inspection to the facility and met with Director, Ashleigh Owens. It has been alleged that facility staff are not properly supervising children, specifically, on 3/20/2024 a child in care (Child #1) ingested gravel while in the outdoor play area without staff noticing.

On 4/3/2024 an interview conducted with Director Ashleigh Owens denied the allegation and stated that children including Child #1 are continuously visually supervised while in the outdoor play area. Director Owens said staff are placed in separate locations throughout the outdoor play area to provide visual supervision of all children while in the outdoor play area. Interviews conducted on 4/3/2024 with Staff #1, Staff #2, and Staff #3 between 12:17pm - 3:06pm denied the allegation and stated that staff split up and position themselves in separate areas of the outdoor play area that allow them to visually supervise all children playing outside. Staff #1, Staff #2, and Staff #3 stated any child seen attempting to put any foreign object in their mouth is immediately asked to put the object down.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20240325155844
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BERT & ERNIE'S PRESCHOOL
FACILITY NUMBER: 483000524
VISIT DATE: 05/08/2024
NARRATIVE
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In an interview conducted on 4/3/2024 with Child #2 between 12:04pm - 12:11pm denied putting gravel in their mouth or seeing any other child in care put gravel in their mouth.

On 4/23/2024 LPA Chavez reviewed the outdoor surveillance video recorded on 3/19/2024 between 10:28am –11:37am. LPA observed 5 staff supervising 16 children. The video shows 5 staff positioned at separate locations in the outdoor play area allowing them to visually supervise children playing outside.

Although Child #1 ingested gravel while in the outdoor play area, there is not a preponderance of evidence to prove that facility staff are not properly supervising children, and the findings are unsubstantiated. An exit interview was conducted, and the report was reviewed with Director Ashleigh Owens. Appeal Rights were provided, and a Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.00.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2