483001828-1-25-2021-13-CC-EVIA-BXMT6L-20210126132718

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483001828
Report Date: 01/25/2021
Date Signed: 01/25/2021 01:38:56 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2020 and conducted by Evaluator Emilia Grisak

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20200616152445

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	483001828
ADMINISTRATOR:	CARRERA, TONI		FACILITY TYPE:	850
ADDRESS:	581 PEABODY ROAD		TELEPHONE:	(707) 447-7685
CITY:	VACAVILLE	STATE: CA	ZIP CODE:	95687
CAPACITY:	75	CENSUS: 31	DATE:	01/25/2021
		UNANNOUNCED	TIME BEGAN:	01:15 PM
MET WITH:	Traci Marshall		TIME COMPLETED:	01:35 PM

ALLEGATION(S):

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Staff humiliated children

INVESTIGATION FINDINGS:

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On 1/25/2021 Licensing Program Analyst (LPA) Grisak conducted an unannounced complaint inspection and met with Acting Director Traci Marshall. This visit was conducted via tele-inspection due to the Covid-19 State of Emergency. It was alleged that staff humiliated children, specifically that on 6/16/2020 staff yelled that children could not come in due to non-payment in front of other parents and children.
The Director was interviewed on 6/24/2020 and denied the allegation. The Director stated that a notice was sent to parents P1 and P2 on 6/15/2020 notifying them that their children could not return to daycare until the two week past due balance was paid. The Director stated that the children were dropped off on 6/16/2020 anyway and the Assistant Director (AD) met the family at their vehicle near the front door and that no other parents or children were present. The Director stated that P1 became aggressive and when the AD saw a car start to pull into the parking lot the children were accepted into care. The Assistant Director was interviewed on 6/26/2020 and also denied the allegation. The AD stated that she met the family at their vehicle near the front of the facility at 7am on the morning of 6/16/2020 to notify that the children could not be dropped off.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Emilia Grisak	TELEPHONE: (530) 895-5821
LICENSING EVALUATOR SIGNATURE:	DATE: 01/25/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/25/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20200616152445

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 483001828
	VISIT DATE: 01/25/2021

NARRATIVE

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The AD stated that the children were still in the vehicle and there were no other parents or children present. The AD stated that P1 and P2 became angry and told the children to get out of the car anyway and so AD accepted the children into care to get them out of the situation. During the investigation LPA obtained the letter sent to P1 and P2 on 6/15/2020 and the facility contract which states “Accounts two weeks in arrears may result in immediate termination of services.” Due to the Covid-19 pandemic LPA was unable to conduct a facility visit or obtain additional information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Emilia Grisak	TELEPHONE: (530) 895-5821
LICENSING EVALUATOR SIGNATURE:	DATE: 01/25/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/25/2021

LIC9099 (FAS) - (06/04)

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