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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483001833
Report Date: 06/12/2026
Date Signed: 06/12/2026 01:00:36 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2026 and conducted by Evaluator Selena Mariani
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20260311110002
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001833
ADMINISTRATOR:WENDY CERTEZAFACILITY TYPE:
840
ADDRESS:1611 WOOD CREEK DRIVETELEPHONE:
(707) 426-2275
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:50CENSUS: 25DATE:
06/12/2026
UNANNOUNCEDTIME BEGAN:
11:32 AM
MET WITH:Wendy CertezaTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Staff left daycare child unattended.
INVESTIGATION FINDINGS:
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A subsequent complaint investigation visit was conducted by Licensing Program Analyst (LPA), Selena Mariani, who met with Center Director (CD), Wendy Certeza, for the purpose of delivering complaint investigation findings for the above allegation. LPA visited the facility and met with CD and Assistant Director 2 (AD2), Arianna “Ari” Kalista on 03/12/2026, 05/07/2026, and 05/28/2026 to initiate the investigation by discussing the purpose of the visit, interviewed staff, made observations; and obtained facility records pertinent to the investigation. It was alleged that staff left daycare child unattended, specifically that, C2 was left in the classroom unsupervised.

LPA interviewed CD, thirteen staff (AD1-AD2 & S1-S11), two parents (P1-P2), two daycare children (C2-C3), and attempted an interview with child 1 (C1), on 03/12/2026 to 06/5/2026. CD self-reported unusual incident report (UIRs) to the Department, validating that C2 was left without supervision.
Continue on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 01-CC-20260311110002
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001833
VISIT DATE: 06/12/2026
NARRATIVE
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Page 2 continued from LIC9099
It is noted that while children were entering the KinderCare buses on 02/12/26, S2 notified AD2 that they didn’t see C2 get on the bus. S9 was notified, then S9 went to the classroom, and woke C2 up and brought the child to the bus to be transported to public school. It was further noted that C2 was left without supervision for approximately 1 to 2 minutes. Statements provided by staff indicated that on 04/23/2026, S2 and S10 transported day care children to school. After S2 and S10 returned to the facility, S11 saw C2 in the hallway, and according to S11, C2 as left asleep in the classroom. S11 communicated to S10 what happened, S2 took C2 to school, and it was determined that C2 was left unattended in the classroom for approximately 23 minutes. Additionally, CD stated that facility management would check the buses when children board the bus, review Children Supervision Roster (CSRs) to ensure all children were accounted for, prior to the bus departing. AD2, S1-S3 and S9-S10’s statements corroborated claims related to C2 being asleep and was left without supervision inside the facility’s classroom on 02/12/2026 for approximately 1-2 minutes. Furthermore, based on the accounts S2, S10, S11, and C2’s provided, there is enough evidence to confirm that the incident C2 was left in the classroom without supervision for about 23 minutes.

Based on interviews conducted and documents received during this investigation, the preponderance of the evidence standard has been met. Therefore, the allegation is determined to be SUBSTANTIATED. Health & Safety Code 1597.58(c)(2) is cited on the attached LIC 9099-D resulting in an immediate civil penalty of $500 for absence of supervision.

This report was reviewed and discussed with Center Director, Wendy Certeza. Appeal Rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

LPA Selena Mariani informed Center Director, Wendy Certeza, that this report dated June 12, 2026, document(s) one Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care. Also, LPA Selena Mariani informed the Center Director, Wendy Certeza, to provide a copy of this licensing report dated June 12, 2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 01-CC-20260311110002
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001833
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/12/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/15/2026
Section Cited
HSC
1597.58(c)(2)
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Absence of supervision, including, but not limited to, a child left unattended, and a child left alone with a person under 18 years of age. This requirement is not met as evidenced by:
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Center Diretor (CD) stated beginning on 4/24/26 CD or Assistant Directors (ADs) or senior trained staff will conduct a management check on bus roster when the children leave the building. Bus drivers do name to face tranision on Child Supervision Record (CSR) forms. Proof of staff training on mastering transitions, active supervison, bus training & engaging transition video provided to LPA Mariani.
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Based on statements provided by CD AD2, S1-S3, S9-S11 and C2, confirming a child was left unattended inside the classroom. This poses/posed an immediate health and safety risk to children in care. A civil penalty of $500 is being assessed for absence of supervision.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2026 and conducted by Evaluator Selena Mariani
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20260311110002

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001833
ADMINISTRATOR:WENDY CERTEZAFACILITY TYPE:
840
ADDRESS:1611 WOOD CREEK DRIVETELEPHONE:
(707) 426-2275
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:50CENSUS: 25DATE:
06/12/2026
UNANNOUNCEDTIME BEGAN:
11:32 AM
MET WITH:Wendy CertezaTIME COMPLETED:
01:15 PM
ALLEGATION(S):
1
2
3
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9
Staff isolated daycare child for a period of time.
INVESTIGATION FINDINGS:
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A subsequent complaint investigation visit was conducted today by Licensing Program Analyst (LPA), Selena Mariani who met with Center Director (CD) Wendy Certeza for the purpose of delivering complaint investigation finding for the above allegation. LPA previously conducted inspections on 03/12/2026, 05/07/2026 and 05/28/2026 to initiate the investigation and met with CD or Assistant Director 2 (AD2) Arianna "Ari" Kalista to discuss the purpose of the visit, conducted interviews, made observations and obtain facility records. It was alleged that staff isolated daycare child for a period of time, specifically that, C1 was being supervised in the staff breakroom for approximately 2 hours until parent picked up C1 from KinderCare.

LPA interviewed CD, thirteen staff (AD1, AD2, S1-S11), two parents (P1-P2) two daycare children (C2-C3) and attempted interview with child 1 (C1) from 03/12/2026 to 06/5/2026. CD self-reported an unusual incidnet report (UIR) to the Deparment that Assistant Director 1 (AD1) stated C1 was being supervised in the staff breakroom for safety, privacy and confidentiality until parent could pick up C1 from care. P1 confirmed being contacted by the facility to pick up C1 and arrived as quickly as possible.

Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred and therefore is determined to be UNSUBSTANITATED. This report was reviewed and discussed with Center Director, Wendy Certeza. Appeal rights were provided.

Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4