483001834-2-2-2026-01-CC-MAUN-DR6T6U-20260210132739

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483001834
Report Date: 02/02/2026
Date Signed: 02/02/2026 03:36:59 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/10/2025 and conducted by Evaluator Selena Mariani

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20251110092716

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	483001834
ADMINISTRATOR:	WENDY CERTEZA		FACILITY TYPE:	830
ADDRESS:	1611 WOOD CREEK DRIVE		TELEPHONE:	(707) 426-2275
CITY:	FAIRFIELD	STATE: CA	ZIP CODE:	94534
CAPACITY:	36	CENSUS: 24	DATE:	02/02/2026
		UNANNOUNCED	TIME BEGAN:	11:51 AM
MET WITH:	Wendy Certeza		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff refused to feed daycare child.
Staff restrained daycare child in crib.
Staff did not notify parents of hand, foot, and mouth outbreak.
Staff does not prevent outbreak of hand, foot, and mouth.
Staff does not sanitize facility or toys.

INVESTIGATION FINDINGS:

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On 02/02/26, Licensing Program Analyst (LPA), Selena Mariani conducted an unannounced subsequent complaint-investigation visit and met with Center Director (CD) Wendy Certeza to deliver the findings regarding the above allegations. LPA, previously met with Assistant Director (AD), Shirin Rashidian on 11/14/25 to initiate the investigation and met with CD on 01/12/26 and 01/30/26 to discuss the purpose of the visit, conduct staff interviews, made observations, obtained facility documents, obtain staff and facility roster of the children currently in care. It was alleged Staff refused to feed daycare child, specifically that, there was no log of Child 1 (C1) feeding on 11/05/25. Staff restrained daycare child in crib, specifically that C1 was awake and restrained in the crib. Also, it’s alleged that staff does not prevent outbreak of hand, foot, and mouth and staff did not notify parents of hand, foot, and mouth outbreak. Finally, it’s alleged that Staff do not sanitize facility or toys.

Continue on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:	DATE: 02/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 01-CC-20251110092716

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 483001834
	VISIT DATE: 02/02/2026

NARRATIVE

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During the course of the investigation, LPA conducted interviews with Assistant Director (AD), Center Director four staff (S1 – S4), two parents (P2 & P4) and attempted six additional parent interviews from 11/14/2025 to 01/30/2026. AD and CD denied the allegations. AD stated staff do not refuse to feed or restrain daycare children. CD and S2 stated that facility provides food roughly every 3 hours. S2 also stated staff would review children’s needs and services plans that include feeding schedules. AD, S1 and S4 stated on the alleged date, C1 was not restrained due to napping in a crib before being picked up. AD & S1 also stated that the facility had a bottle prepared for C1 to be fed upon waking up, however, it was not completed due to C1 being picked up from the facility.

According to LPA’s record review of the facility’s wake up logs, C1 had two different wake up times on the alleged day. In addition, the facility’s sign-out sheet indicated that C1 was picked up later than documented on the wake-up logs. Evidence received did not corroborate with staff statements and could not determine when or if C1 woke up from their nap and was restrained in a crib.

AD and CD stated once they are aware of the HFMD outbreak, toys would be sanitized in the kitchen dishwasher and cloth toys washed in the washing machine. AD and CD also stated surfaces/classrooms would be sanitized and there are dirty toy bins in each classroom. AD further stated that staff practiced frequent hand washing, and CD stated that staff also sanitized the diaper-changing pad and area between each child’s diaper change. Staff (S1-S4) stated that staff would clean and sanitize the facility and all toys. In addition, S1 and S4 stated KinderCare would send ill children home. Furthermore, S2 stated that the facility has a cleaning checklist and that staff wash their hands and the child’s hands and sanitize the changing area after each use.

In addition, AD, CD and Staff (S1, S3-S4) stated that parents are notified of outbreaks. S3 stated that staff call parents to send a sick child home, a sign was posted at the door and an email through KinderCare app. informing parents of the outbreak. Additionally, the Department received a self reported unusual incident report (UIR) of HFMD outbreak from the facility. Interviews conducted with parents (P2 & P4) confirmed that they received notification of the HFMD outbreak. However, P2 stated that the notification was not provided in a timely manner and reported that their child had contracted HFMD several times. P2 also stated observing the same stuffed toys being passed to different children during diaper changes without being sanitized in between.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:	DATE: 02/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/02/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 01-CC-20251110092716

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 483001834
	VISIT DATE: 02/02/2026

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	Page 3 Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed with Center Director, Wendy Certeza. Appeal rights were provided.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:	DATE: 02/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/02/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 3