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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483001834
Report Date: 04/23/2026
Date Signed: 04/23/2026 01:17:44 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/26/2026 and conducted by Evaluator Selena Mariani
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20260126110445
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001834
ADMINISTRATOR:WENDY CERTEZAFACILITY TYPE:
830
ADDRESS:1611 WOOD CREEK DRIVETELEPHONE:
(707) 426-2275
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:36CENSUS: 23DATE:
04/23/2026
UNANNOUNCEDTIME BEGAN:
12:04 PM
MET WITH:Wendy CertezaTIME COMPLETED:
01:35 PM
ALLEGATION(S):
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Facility is discriminating against children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Selena Mariani conducted an unannounced subsequent complaint-investigation visit and met with Center Director (CD) Wendy Certeza, to deliver the findings regarding the above allegation. LPA, previously met with CD on 01/30/26 to discuss the purpose of the visit and initiated the investigation by conducting an interview with CD and staff (S1-S4), made observations; and obtained records that are relevant to the investigation. It was alleged that facility is discriminating against children, specifically that, when adult called the facility to inquire about enrollment, an unknown staff member advised that the facility could not accept a child with autism unless the child’s family currently had an aide to help the child.

LPA conducted additional interviews with 6 staff (AD & S5 – S9) and adult (A1) from; 03/24/2026 to 03/25/2026. CD, AD, & S1-S9 denied claims relating to a facility staff discriminating against children based on disability. According to CD, staff try to gain services for the parents, but to CD’s knowledge, staff never discriminated against any child(ren).
Continue on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20260126110445
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001834
VISIT DATE: 04/23/2026
NARRATIVE
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Continued from LIC9099

Additionally, the statements AD and S5-S8 indicated that the facility did enroll children with a disability and a child’s family was not required to have one-on-one aide.

LPA reviewed the pertinent section of the KinderCare handbook which references the facility’s policy on enrolling children as it relates to the Americans with disabilities act, and according to the handbook; it is the facility’s policy to accept children in accordance with the Americans with Disabilities Act (ADA)

Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed with Center Director, Wendy Certeza. Appeal rights were provided.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2