483001834-6-5-2026-01-CC-MAUN-DV7UL4-20260619154008

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483001834
Report Date: 06/05/2026
Date Signed: 06/05/2026 01:07:02 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/20/2026 and conducted by Evaluator Selena Mariani

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20260320103552

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	483001834
ADMINISTRATOR:	WENDY CERTEZA		FACILITY TYPE:	830
ADDRESS:	1611 WOOD CREEK DRIVE		TELEPHONE:	(707) 426-2275
CITY:	FAIRFIELD	STATE: CA	ZIP CODE:	94534
CAPACITY:	36	CENSUS: 22	DATE:	06/05/2026
		UNANNOUNCED	TIME BEGAN:	12:45 PM
MET WITH:	Wendy Certeza		TIME COMPLETED:	01:20 PM

ALLEGATION(S):

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Staff did not keep the facility free from an outbreak

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Selena Mariani conducted an unannounced subsequent complaint-investigation visit and met with Center Director (CD) Wendy Certeza, to deliver the findings regarding the above allegation. LPA, previously met with CD and Assistant Director (AD) Shirin Rashidian on 03/25/26 and 05/28/26 to discuss the purpose of the visit and initiated the investigation by conducting interviews with CD, AD and staff (S1-S7), made observations, and obtained records that are relevant to the investigation. It was alleged that staff did not keep the facility free from an outbreak, specifically hand, foot and mouth disease (HFMD).

CD self-reported to Community Care Licensing by submitting an unusual incident report (UIR) of HFMD and notified Solano County Public Health as required, reporting that over 25 children had contracted HFMD between the dates 03/15-03/23/26.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:	DATE: 06/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20260320103552

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 483001834
	VISIT DATE: 06/05/2026

NARRATIVE

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Continued from LIC9099

CD self reported HFMD to the Department on an unusual incident report (UIR) which documents the action taken by KinderCare staff to prevent HFMD was, all areas of all classrooms were cleaned and disinfected. Toys were washed and disinfected. Notification to all families of the areas that have been affected. If a child in attendance starts having symptoms, they come to the office and are held there until they are picked up. They are to remain out until the blisters are scabbed over and have healed before they can return to school and must have a doctor’s note. AD and S1-S7 stated additional cleaning and sanitization occurred, parents were notified, and children in care that start to show signs of infection went to the office and waited for parents to pick them up. S4 & S7 stated they thought the facility could have done more to prevent the spread of HFMD.

LPA observed a HFMD notice on or near the entrance door of each classroom, received the UIR and confirmed with Solano County Public Health was contacted.

Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed with Center Director, Wendy Certeza. Appeal rights were provided. Notice of site visit was provided and must remain posted for 30 days.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:	DATE: 06/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2026

LIC9099 (FAS) - (06/04)

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