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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483001834
Report Date: 07/16/2025
Date Signed: 07/16/2025 04:49:12 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/07/2025 and conducted by Evaluator Robert Maciel
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20250707122303
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001834
ADMINISTRATOR:WENDY CERTEZAFACILITY TYPE:
830
ADDRESS:1611 WOOD CREEK DRIVETELEPHONE:
(707) 426-2275
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:36CENSUS: 17DATE:
07/16/2025
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Wendy CertezaTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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Facility staff did not prevent the spread of a communicable disease
INVESTIGATION FINDINGS:
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An unannounced complaint investigation visit was made to the facility by Licensing Program Analyst (LPA), Robert Maciel who met with Director, Wendy Certeza. It was alleged that facility staff did not prevent the spread of a communicable disease, specifically by not isolating children suspected of being contagious with Hand, Foot, and Mouth Disease during an outbreak at the facility.

During today's visit, LPA toured the facility, conducted interviews with staff, reviewed files and obtained documents. LPA interviewed Director Wendy Certeza who stated that all children who were suspected of being contagious with hand, foot, and mouth disease were brought into the isolation area while waiting to be picked up. LPA Mariani and LPA Maciel conducted interviews with adults and staff from 7/8/25 - 7/16/25 who stated that after children in care, specifically child 5, were suspected of having Hand, Foot, and Mouth Disease, they were not isolated from other children while waiting to be picked up.

Continued on LIC9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/07/2025 and conducted by Evaluator Robert Maciel
COMPLAINT CONTROL NUMBER: 01-CC-20250707122303

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001834
ADMINISTRATOR:WENDY CERTEZAFACILITY TYPE:
830
ADDRESS:1611 WOOD CREEK DRIVETELEPHONE:
(707) 426-2275
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:36CENSUS: DATE:
07/16/2025
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Wendy CertezaTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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9
Staff do not keep the facility toys clean for children in care
INVESTIGATION FINDINGS:
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An unannounced complaint investigation visit was made to the facility by Licensing Program Analyst (LPA), Robert Maciel who met with Director, Wendy Certeza. It was alleged that facility staff do not keep the facility toys clean for children in care, specifically sanitization of toys in classrooms during an outbreak of Hand, Foot, and Mouth Disease at the facility.

During today's visit, LPA toured the facility, conducted interviews with staff, reviewed files and obtained documents. LPA interviewed Director Wendy Certeza who stated that staff spray toys and equipment with disenfectant and sanitizer throughout the day and toys are cleaned with the sanitizing and washing machine in the facility kitchen. LPA Mariani and LPA Maciel conducted interviews with adults and staff from 7/8/25 - 7/16/25 which do not corroborate the allegation.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 01-CC-20250707122303
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001834
VISIT DATE: 07/16/2025
NARRATIVE
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Based on available information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation did or did not occur, therefore, the allegation is determined to be unsubstantiated at this time. This report was reviewed and discussed with the facility’s Director, Wendy Certeza. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 01-CC-20250707122303
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001834
VISIT DATE: 07/16/2025
NARRATIVE
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Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted with Director Wendy Certeza. The Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 01-CC-20250707122303
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001834
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/16/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/30/2025
Section Cited
CCR
101226.2(a)
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(a) A center shall be equipped to isolate and care for any child who becomes ill during the day.

This requirement was not met as evidenced by:
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Director stated that she would ensure that all children who become ill while in care are isolated in the centers isolation area which is located in the staff office. If the director or assistant director are unavailable in the office, the facility cook enter ratio to make any staff available for the isolation room.
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Based on interviews with staff, child 5 was suspected of having Hand, Foot, and Mouth Disease on 7/7/25 and was not moved to the centers isolation area which poses a potential health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5