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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483001835
Report Date: 02/04/2026
Date Signed: 02/04/2026 09:20:23 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/10/2025 and conducted by Evaluator Selena Mariani
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20251110091852
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001835
ADMINISTRATOR:WENDY CERTEZAFACILITY TYPE:
850
ADDRESS:1611 WOOD CREEK DRIVETELEPHONE:
(707) 426-2275
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:86CENSUS: 57DATE:
02/04/2026
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Arianna KalistaTIME COMPLETED:
09:35 AM
ALLEGATION(S):
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Staff does not supervise daycare child resulting in child eating crayon(s).
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Selena Mariani conducted an unannounced subsequent complaint-investigation visit and met with facility representative, Arianna Kalista, to deliver the findings regarding the above allegation. LPA previously met with Assistant Director (AD), Shirin Rashidian on 11/14/25 to initiate the investigation and met with Center Director (CD) Wendy Certeza on 01/12/26, 01/30/26 & 02/02/26 to discuss the purpose of the visit. It was alleged staff does not supervise daycare child resulting in child eating crayon(s), specifically that, on 11/06/25 childe 2 (C2) ate a “whole black crayon”.

During the course of the investigation, LPA obtained documents, conducted interviews with Assistant Director (AD), Center Director (CD) and nine staff (S1 – S9) interviews from 11/14/2025 to 02/02/2026. S6 & P1 confirmed that there was an incident where staff was not aware that C2 was eating a crayon until notified by parent. S4 and S7 stated they were in the classroom, but did not see the incident happen.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 01-CC-20251110091852
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001835
VISIT DATE: 02/04/2026
NARRATIVE
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Based on the investigation, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be substantiated. The following violation of the Health and Safety Code is being issued: see LIC 9099D.

Exit interview was conducted, and report reviewed with facility representative, Arianna Kalista.

Notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were provided.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 01-CC-20251110091852
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001835
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/04/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/17/2026
Section Cited
CCR
101229(a)
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The licensee shall provide care and supervision as necessary to meet the children's needs.

This requirement was not met as evidenced by:
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Facility representative stated a staff meeting will be conducted on 2/16/26 and supervision training will be conducted. Facility representative will email a summary of the training with date, name of staff that attened and signature to selena.mariani@dss.ca.gov by 2/17/26
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Based on interviews conducted with AD, S4, S6, S7 & P1, adequate supervision was not provided to children in care, resulting in a C2 eating a crayon which poses a potential health, safety and/or personal rights risk(s) to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/10/2025 and conducted by Evaluator Selena Mariani
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20251110091852

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001835
ADMINISTRATOR:WENDY CERTEZAFACILITY TYPE:
850
ADDRESS:1611 WOOD CREEK DRIVETELEPHONE:
(707) 426-2275
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:86CENSUS: 57DATE:
02/04/2026
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Arianna KalistaTIME COMPLETED:
09:35 AM
ALLEGATION(S):
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Staff does not supervise daycare children resulting in an incident.
Staff left daycare child in soiled diapers for a period of time.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Selena Mariani conducted an unannounced subsequent complaint-investigation visit and met with facility representative, Arianna Kalista, to deliver the findings regarding the above allegations. LPA previously met with Assistant Director (AD), Shirin Rashidian on 11/14/25 to initiate the investigation and met with Center Director (CD) Wendy Certeza on 01/12/26, 01/30/26 & 02/02/26 to discuss the purpose of the visit. It was alleged that staff does not supervise daycare children resulting in an incident, specifically that, C1 and C3 were fighting over a toy and C3 fell back into a cubby and staff left daycare child in soiled diapers for a period of time, specifically that, C2 had feces in diaper for extended period.

During the investigation, LPA obtained documents, conducted interviews with Assistant Director (AD), Center Director (CD), nine staff (S1 – S9) and attempted to interview four children (C1, C3 & C5-C6) from 11/14/2025 to 02/02/2026. AD and S2 confirmed that there was an incident between C1 and C3. S2 further stated they observed C1 push C3 and addressed the injury at that time.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 01-CC-20251110091852
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001835
VISIT DATE: 02/04/2026
NARRATIVE
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In addition, AD stated there was no incident report provided to parents regarding the injury between C1 and C3. Staff (S4 & S5) stated they didn't see any incident between C1 and C3. CD stated KinderCare has 100% supervision policy for the children in care.

AD and CD stated diaper changes are done every 2 hours or as needed. CD further stated, if parents request diaper change more often, staff will accommodate the request. S4 stated bathroom supervision is around 10 am, after nap and before children go home. S4 additionally stated, on the alleged date they were assigned to assist with the children in the restroom, however, don’t recall any child being left in a diaper for a long period of time.

According to LPA’s record review of C2’s diaper log, C2’s pull up was changed less than 2 hours before being picked up. It could not be confirmed that a child needed a diaper change at the alleged time.

Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed with facility representative, Arianna Kalista. Appeal rights were provided.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5