483001835-10-14-2026-01-CC-MAUN-DZ2V23-20261020160227

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483001835
Report Date: 10/14/2026
Date Signed: 10/14/2026 05:12:21 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/21/2026 and conducted by Evaluator Leticia Rosales

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20260721092222

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	483001835
ADMINISTRATOR:	WENDY CERTEZA		FACILITY TYPE:	850
ADDRESS:	1611 WOOD CREEK DRIVE		TELEPHONE:	(707) 426-2275
CITY:	FAIRFIELD	STATE: CA	ZIP CODE:	94534
CAPACITY:	86	CENSUS: 53	DATE:	10/14/2026
		UNANNOUNCED	TIME BEGAN:	10:50 AM
MET WITH:	Wendy Certeza		TIME COMPLETED:	05:25 PM

ALLEGATION(S):

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Staff did not prevent child from being bullied.

Staff did not prevent child from being inappropriately touched by another child while in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Leticia Rosales-Meza conducted an unannounced subsequent complaint investigation inspection, for the purpose of delivering complaint findings regarding the above allegations, and met with Center Director (CD) Wendy Certeza and Assistant Director (AD), Shirin Rashidian. It was alleged that Staff did not prevent child from being bullied, specifically that Child 1 (C1) was worried about going to school due to being bullied several times. It was alleged that Staff did not prevent child from being inappropriately touched by another child while in care, specifically that C1 told Parent 1 (P1) that another child Child 2 (C2) inappropriately touched C1.

During the initial complaint investigation to the facility on 07/27/26, Licensing Program Analysts (LPAs), Robert Maciel-Kashima and Dianne Allee met with Center Director (CD) Wendy Certeza to discuss the purpose of the visit. LPAs toured the facility, interviewed Director, and obtained documents.

Continue on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Leticia Rosales
LICENSING EVALUATOR SIGNATURE:	DATE: 10/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20260721092222

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 483001835
	VISIT DATE: 10/14/2026

NARRATIVE

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Continued from LIC9099

During the course of the investigation, LPA S. Mariani conducted an interview with Parent 1 (P1) on 7/21/26. LPAs Robert Maciel-Kashima and Dianne Allee conducted an interview with Center Director (CD) on 7/27/26. LPA Rosales-Meza conducted interviews with two parents, (P9 & P10), and attempted nine additional parent interviews from 10/08/2026 to 10/13/2026. Parent interviews revealed they have never heard of anything out of the ordinary or any issues going on at all at the center. During today's visit, LPA conducted interviews with Center Director (CD), Assistant Director (AD), two staff (S1 & S2), and three children (C2-C4). AD and CD denied the allegations. AD and CD stated no child has been bullied nor have been inappropriately touched by another child. According to their statements staff provide direct visual observation. There are enough staff in all the classrooms to see what's going on and if there was something going on they would have address the issue right away. S1 and S2 stated they have not observed any bulling or inappropriate touching. Staff stated the children are fairly young for this to be going on at preschool. C2-C4 stated they all play with their friends and no touching is allowed, keep your hands to yourself.

Based on the information gathered during this investigation, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations occurred, therefore the allegations are Unsubstantiated.

There were no Title 22 deficiencies cited based on the above findings. Exit interview conducted and report was reviewed and discussed with the Center Director, Wendy Certeza. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days, from today's inspection. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Leticia Rosales
LICENSING EVALUATOR SIGNATURE:	DATE: 10/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2026

LIC9099 (FAS) - (06/04)

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