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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483001835
Report Date: 03/06/2025
Date Signed: 03/06/2025 09:40:36 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/13/2024 and conducted by Evaluator Selena Mariani
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20241213144904
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001835
ADMINISTRATOR:WENDY CERTEZAFACILITY TYPE:
850
ADDRESS:1611 WOOD CREEK DRIVETELEPHONE:
(707) 426-2275
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:86CENSUS: 79DATE:
03/06/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Shirin RashidianTIME COMPLETED:
09:50 AM
ALLEGATION(S):
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Child sustained multiple unexplained bruises while in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Selena Mariani made an unannounced subsequent complaint investigation visit today, and met with Assistant Director, Shirin Rashidian, for the purpose of delivering findings of the above allegation. LPA previously met with Center Director (CD) Wendy Certeza on 12/19/24 to open the complaint, AD on 12/27/2024 and CD on 2/12/25 for further investigation. It’s alleged that a child sustained numerous bruises while in care that appeared to be caused by staff in which the staff could not identify the cause.

During the investigation, LPA conducted interviews, received documents pertaining to the investigation and made observations. From 12/19/2024 through 02/11/2025, interviews were conducted with CD, AD, two staff (S1-S2), and two parents (P2-P3). Further parent interviews were attempted (P1 & P4).
Continue on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 03/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 01-CC-20241213144904
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001835
VISIT DATE: 03/06/2025
NARRATIVE
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Continue from LIC9099

CD stated reviewing photos of Child 1 (C1) with multiple bruises which some were explained to have occurred at home and that staff also observed C1 falling or bumping into items at the facility. CD acknowledged the concerns and further stated a work order will be placed to add padding to the wooden areas where it's a possible hazard. S1 stated C1 was very rambunctious and observed C1 for an hour one day in which there were about 20 incidents that were documented showing that C1 fell, bumped, pushed, hit, or banged into walls, however, the incidents were not serious enough for an incident report.

P2 stated being called every time when something happens and there was adequate communication. P2 had no complaints with the facility and P3 hadn’t noticed their child with any bumps or bruises from the child care.

Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred and therefore is determined to be unsubstantiated.

There were no Title 22 deficiencies cited.

This report was reviewed and discussed with Assistant Director, Shirin Rashidian. Appeal rights were provided.

Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 03/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2025
LIC9099 (FAS) - (06/04)
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