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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483001837
Report Date: 03/02/2026
Date Signed: 03/02/2026 01:41:45 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Selena Mariani
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20251209134316
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001837
ADMINISTRATOR:CANARIOS, ROSEFACILITY TYPE:
830
ADDRESS:35 ROTARY WAYTELEPHONE:
(707) 557-3007
CITY:VALLEJOSTATE: CAZIP CODE:
94591
CAPACITY:36CENSUS: 10DATE:
03/02/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Arianna "Ari" KalistaTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Staff did not provide adequate supervision, resulting in multiple injuries to a day care child

Staff did not notify authorized representative of incident involving a day care child.

Staff did not meet day care child's toileting needs
INVESTIGATION FINDINGS:
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A subsequent complaint investigation visit was conducted today by Licensing Program Analyst (LPA), Selena Mariani who met with Acting Center Director (ACD) Arianna "Ari" Kalista for the purpose of delivering complaint investigation findings for the above allegations. LPAs Selena Mariani and Dianne Morrison conducted the initial visit and follow-up visits on 12/17/25, 01/23/2026 and 02/19/26 to conduct interviews, obtain documents and make observations. The complaint alleged that staff did not provide adequate supervision, resulting in multiple injuries to a day care child. Staff did not notify authorized representatives of incident involving a day care child, specifically that, when asked for incident reports when child 1 (C1) was injured, staff laughed at her and made excuses for not preventing injuries and not providing incident reports when C1 was injured. Staff did not meet day care child's toileting needs, specifically child C1 was in the same diaper they were put in several hours earlier.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 03/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 01-CC-20251209134316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001837
VISIT DATE: 03/02/2026
NARRATIVE
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During the investigation, LPAs interviewed, center director (CD) Nikita Henderson, center director 1 (CD1) Wendy Certeza, assistant director (AD) Nakia Orlando, assistant director 1 (AD1) Arianna “Ari” Kalista, 7 adults (current staff, former staff & parent: A1-A5, A7-A8) made observations, obtained documents and conducted record review from 12/12/25 through 02/27/26. LPA attempted to interview adult 6 (A6). CD, CD1, AD & ACD denied the allegations and stated parents are informed of children’s incidents via incident report. CD, CD1, AD & ACD, A1-A5 stated that children’s diapers are changed every 2 hours and/or as needed. CD1 & AD1 further stated a parent could receive a phone call and receive a written incident report at pick up time. CD stated that staff use KinderCare app. to log diaper changes. A1-A2, A5 & A7-A8 saw C1’s black eye but didn’t know how it happened. Additionally, A1 stated when I see a child has an injury no one knows what happened. A7 stated the toddler classroom never had incidents that are written or staff does not know what happened when asked and further stated teachers are not supervising the children correctly, they are having conversations amongst themselves. A1-A2, LPA obtained records that indicate on a specific date, C1 was being supervised for approximately 9 hours with 3 diaper changes logged. Interviews and LPAs documents obtained corroborate the incidents as alleged.

Based on LPAs interviews conducted, documents obtained and record review(s), the preponderance of the evidence standard has been met, therefore, the allegation is determined to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D.

Appeal rights were provided. An exit interview was conducted, and this report was read and discussed with the Acting Center Director (ACD) Arianna "Ari" Kalista.
The Notice of Site Visit shall be posted for 30 days.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 03/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 01-CC-20251209134316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001837
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/02/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/13/2026
Section Cited
CCR
101429(a)(1)
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In addition to Section 101229, the following shall apply:
Each infant shall be constantly supervised and under direct visual observation and supervision by a staff person at all times.
This requirement is not met as evidenced by:
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ACD stated that she will provide training to all staff members regarding active supervision procedures, incident report writing, and tolieting documention. ACD stated that she will submit proof of training including attendance sheet and topics covered to LPA at selena.mariani@dss.ca.gov, by March 13, 2026.

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Based on A1-A2, A5 & A7-A8 interviews which stated they saw C1’s black eye but didn’t know how it happened which poses a potential Health, Safety and Personal Rights risk to children in care.
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Type B
03/13/2026
Section Cited
CCR
101226(a)
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The licensee shall immediately notify the child's authorized representative....sustains an injury more serious than a minor cut or scratch. The licensee shall obtain specific instructions from the authorized representative regarding action to be taken.
This requirement is not met as evidenced by:
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ACD stated that she will provide training to all staff members regarding active supervision procedures, incident report writing, and tolieting documention. ACD stated that she will submit proof of training including attendance sheet and topics covered to LPA at selena.mariani@dss.ca.gov, by March 13, 2026.

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Based on A1-A2, A5 & A7-A8 saw C1 sustained a black eye and licensee did not obtain specific instructions from the authorized representative regarding action to be taken which poses a potential Health, Safety and Personal Rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 03/02/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/02/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 01-CC-20251209134316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001837
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/02/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/20/2026
Section Cited
CCR
101428(b)(2)
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The infant shall be kept clean and dry at all times.Each infant's clothing and diapers shall be changed as often as necessary to ensure that the infant is clean and dry at all times. This requirement is not met as evidenced by:
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ACD stated that she will provide training to all staff members regarding active supervision procedures, incident report writing, and tolieting documention. ACD stated that she will submit proof of training including attendance sheet and topics covered to LPA at selena.mariani@dss.ca.gov, by March 13, 2026.

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Based on CD, CD1, AD & ACD, A1-A5 & A8 interviews and KinderCare app log C1's diaper was not changed as needed throughout the day which poses a potential Health, Safety and Personal Rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 03/02/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/02/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4