483001838-3-4-2026-01-CC-MAUN-DRXNKY-20260307093240

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483001838
Report Date: 03/04/2026
Date Signed: 03/04/2026 11:27:20 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Selena Mariani

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20251209134223

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	483001838
ADMINISTRATOR:	FIELDS, DONJE		FACILITY TYPE:	850
ADDRESS:	35 ROTARY WAY		TELEPHONE:	(707) 557-3007
CITY:	VALLEJO	STATE: CA	ZIP CODE:	94591
CAPACITY:	72	CENSUS: 17	DATE:	03/04/2026
		UNANNOUNCED	TIME BEGAN:	10:14 AM
MET WITH:	Nakia Orlando		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff did not provide adequate supervision, resulting in a child being bitten by another child

INVESTIGATION FINDINGS:

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A subsequent complaint investigation visit was conducted today by Licensing Program Analyst (LPA), Selena Mariani who met with Assistant Director (AD) Nakia Orlando for the purpose of delivering complaint investigation findings for the above allegations. LPAs Selena Mariani and Dianne Morrison conducted the initial visit and follow-up visits on 12/17/25, 02/19/26 and 03/04/26 to conduct interviews, review records, obtain documents and make observations. The complaint alleged that staff did not provide adequate supervision, resulting in a child being bitten by another child.

During the investigation from 12/12/25 through 03/04/2026, LPA interviewed center director (CD) Nikita Wallace, 10 adults (current staff, former staff & parents: A1-A7, A9 & A10-A11) made observations, obtained documents and conducted record review from 12/17/25 through 03/04/26. A2 was hired after the allegation was submitted. LPA attempted to interview 2 adults (A8 & A10).

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:	DATE: 03/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20251209134223

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 483001838
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 03/04/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 03/13/2026 Section Cited CCR 101229(a)	1 2 3 4 5 6 7	Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	AD stated that she will provide training to all staff members regarding active supervision procedures. AD stated that she will submit proof of training including attendance sheet and topics covered to LPA at selena.mariani@dss.ca.gov, by March 13, 2026.
	8 9 10 11 12 13 14	Based on LPA interviews with current staff, former staff & parents A1, A3-A7, A9 & A11 stated care and supervision as necessary is not meeting children’s needs which poses a potential Health, Safety and Personal Rights risk to children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:	DATE: 03/04/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 5

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Selena Mariani

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20251209134223

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	483001838
ADMINISTRATOR:	FIELDS, DONJE		FACILITY TYPE:	850
ADDRESS:	35 ROTARY WAY		TELEPHONE:	(707) 557-3007
CITY:	VALLEJO	STATE: CA	ZIP CODE:	94591
CAPACITY:	72	CENSUS: 17	DATE:	03/04/2026
		UNANNOUNCED	TIME BEGAN:	10:14 AM
MET WITH:	Nakia Orlando		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff did not notify authorized representative of incident involving her day care child.
Staff did not obtain medical care for a day care child in a timely manner.

INVESTIGATION FINDINGS:

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A subsequent complaint investigation visit was conducted today by Licensing Program Analyst (LPA), Selena Mariani who met with Assistant Director (AD) Nakia Orlando for the purpose of delivering complaint investigation findings for the above allegations. LPAs Selena Mariani and Dianne Morrison conducted the initial visit and follow-up visits on 12/17/25, 02/19/26 and 03/04/26 to conduct interviews, review records, obtain documents and make observations. The complaint alleged that staff did not notify authorized representative of incident involving their day care child and staff did not obtain medical care for a day care child in a timely manner, specifically that child 1 (C1) hit their head and medical services were not called.

During the investigation from 12/12/25 through 03/04/2026, LPA interviewed center director (CD) Nikita Henderson, 10 adults (current staff, former staff & parents: A1-A7, A9 & A10-A11) made observations, obtained documents and conducted record review from 12/17/25 through 03/03/26. LPA attempted to interview 2 adults (A8 & A10) and A2 was hired after the allegation was submitted.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:	DATE: 03/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 01-CC-20251209134223

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 483001838
	VISIT DATE: 03/04/2026

NARRATIVE

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Continued from LIC9099-A

CD and A1 denied the allegations. A3 stated they wrote an incident report, but didn’t describe the bite due to another staff moving a child to another classroom after the incident. A4 stated incident reports were written but no one saw the incident occur. A6 stated child was bitten by another child, which broke the skin, no one notified parent, and no one assisted child. A7 stated they would receive an incident report if the injury was visible, but not always if the injury is not visible on the child. A8 stated it depends on the staff member whether parent gets notified or not of child’s injury. A11 & A12 stated they are told and are made aware of child's injuries.

CD stated not being aware of a child being bitten that drew blood or needing medical attention. A3 stated they have provided first aid for injuries and A4 stated they never saw or heard of a child needing medical services in the preschool license.

Based on the information gathered during this investigation, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the allegations occurred and therefore are determined to be unsubstantiated.

There were no Title 22 deficiencies cited. This report was reviewed and discussed with Assistant Director (AD), Nakia Orlando. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:	DATE: 03/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2026

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20251209134223

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 483001838
	VISIT DATE: 03/04/2026

NARRATIVE

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Continued from LIC9099

CD denied the allegation. A1, A3-A5 stated they didn’t receive help to supervise children when it was needed. A6-A7, A9 & A11 stated they do not believe adequate supervision is being provided, additionally, A4 stated parent received biting incident reports, but no one saw incident. A7 stated, two scrapes on child’s elbow, one elbow had a Band-Aid on it with fresh blood from the school, but didn't receive a verbal or written report of incident, A11 stated their child was not taken care of as they needed to be, so they disenrolled child and A12 stated there are a lot of complaints about being short staffed and adequate supervision isn't being provided. LPA’s interviews conducted and incident reports obtained corroborate the incidents as alleged.

Based on LPAs interviews conducted, documents obtained and record review(s), the preponderance of the evidence standard has been met, therefore, the allegation is determined to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D.

Appeal rights were provided. An exit interview was conducted, and this report was read and discussed with the Assistant Director (AD) Nakia Orlando.
The Notice of Site Visit shall be posted for 30 days.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:	DATE: 03/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2026

LIC9099 (FAS) - (06/04)

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