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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483004700
Report Date: 02/14/2025
Date Signed: 03/05/2025 06:47:34 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/18/2024 and conducted by Evaluator Selena Mariani
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20241218084256
FACILITY NAME:TUTOR TIME LEARNING CENTER-INFANTFACILITY NUMBER:
483004700
ADMINISTRATOR:WRIGHT, ALICIAFACILITY TYPE:
830
ADDRESS:3354 CHERRY HILLS COURTTELEPHONE:
(707) 422-4105
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:32CENSUS: 15DATE:
02/14/2025
UNANNOUNCEDTIME BEGAN:
11:35 AM
MET WITH:Alicia WrightTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff handles children in a rough manner
INVESTIGATION FINDINGS:
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A subsequent complaint investigation visit was conducted today by Licensing Program Analyst (LPA), Selena Mariani who met with Center Director (CD), Alicia Wright for the purpose of delivering complaint investigation findings for the above allegation. LPA previously conducted inspections on 12/19/2024 and 12/23/24 to initiate the investigation discuss the allegation, conduct interview(s), make observations, watch video recording, and request documents. It is alleged staff handles children in a rough manner, specifically that, Staff 1 (S1) put Child 1 (C1’s) shoes on in a rough manner, pulled arm hard to check diaper and pushed C1 to the floor.

During the investigation, LPA conducted interviews with the CD, three Staff (S1–S3) and one adult (A1) from 12/19/2024 through 02/14/2025. CD admitted, there was not malicious intent, but staff could have handled child more softly when assisting C1. CD further stated the incident is being investigating per company policy. S1 denied handling Child 1 (C1) in a rough manner. S2, S3 and A1 interviews didn’t reveal further evidence concerning the allegation.
Continue on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 02/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 01-CC-20241218084256
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: TUTOR TIME LEARNING CENTER-INFANT
FACILITY NUMBER: 483004700
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/14/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/19/2025
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.
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CD stated she will conduct a staff training on 2/17/25 where staff will view the Children's Personal Rights in Child Care video from CCLD website. CD will submit sign in sheet from staff meeting for proof of staff who attended to the Department by 02/19/25 via email to: selena.mariani@dss.ca.gov
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This requirement is not met as evidenced by: Based on 12/19/24 to 2/14/25 interviews with CD and LPA's observation of video recording from 12/09/24 on 12/23/2024. This poses a potential health and safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 02/14/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 01-CC-20241218084256
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: TUTOR TIME LEARNING CENTER-INFANT
FACILITY NUMBER: 483004700
VISIT DATE: 02/14/2025
NARRATIVE
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Continue from LIC9099

The LPA was provided video evidence in which LPA observed S1 sit next to C1 on the carpet and put C1’s shoes on quickly. S1 pulled C1 up by the arm turning C1 around which appeared to be a jerky and forced movement. S1 looked in C1’s diaper to see if it needed to be changed and afterwards pushed C1 on the bottom as C1 was walking away resulting in C1 falling to their knees. C1 stayed on their knees playing with a toy in front of S1. CD's interview and LPA’s observation corroborates the incident as alleged.

Based on LPAs observation and interviews which were conducted and record review(s), the preponderance of the evidence standard has been met, therefore, the allegation is determined to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. Appeal rights were provided. An exit interview was conducted, and this report was read and discussed with the facility’s Center Director, Alicia Wright.
The Notice of Site Visit shall be posted for 30 days.

Amended Report from 2/14/25 to add additional information. Original signature on file.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Selena Mariani
LICENSING EVALUATOR SIGNATURE:

DATE: 02/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5