<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483004700
Report Date: 03/30/2026
Date Signed: 03/30/2026 01:15:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/30/2025 and conducted by Evaluator Robert Maciel
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20251230144444
FACILITY NAME:TUTOR TIME LEARNING CENTER-INFANTFACILITY NUMBER:
483004700
ADMINISTRATOR:WRIGHT, ALICIAFACILITY TYPE:
830
ADDRESS:3354 CHERRY HILLS COURTTELEPHONE:
(707) 422-4105
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:32CENSUS: 11DATE:
03/30/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Sarah PeaveyTIME COMPLETED:
11:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff member handled day care child in a rough manner while in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA), Robert Maciel made a subsequent complaint-investigation visit and met with facility representative, Sarah Peavey (S3) for the purpose of delivering findings for the above allegation. It has been alleged that a staff member handled day care child in a rough manner while in care, specifically moving an infant with their leg.

Former director (D1) stated that she was unaware of any incident involving staff innapropriately handling any children in care. Facility representative (S3) stated that she has not observed any staff handle children inappropriately.
During investigation, LPA interviewed, staff (D1, S1-S7), adults (A1-A4), and parents (P2-P5) from 1/7/26 through 3/30/26. During interviews with parents, P2 stated that they have observed S7 pick up a child by their shoulders, however, no other parents interviewed stated they had observed any child handled inappropriately.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:

DATE: 03/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20251230144444
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: TUTOR TIME LEARNING CENTER-INFANT
FACILITY NUMBER: 483004700
VISIT DATE: 03/30/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
All staff interviewed stated that infants are picked up either by holding their torso from under the infant's armpits or by scooping the child up holding their back while supporting their head. No staff stated that had observed any child handled inappropriately.

Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, and the findings are unsubstantiated. Appeal rights were provided and exit interview conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:

DATE: 03/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2