483004700-2-4-2026-01-CC-MAUN-DRERBB-20260218115227

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483004700
Report Date: 02/04/2026
Date Signed: 02/04/2026 05:53:55 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2025 and conducted by Evaluator Robert Maciel

COMPLAINT CONTROL NUMBER: 01-CC-20251114161059

FACILITY NAME:	TUTOR TIME LEARNING CENTER-INFANT		FACILITY NUMBER:	483004700
ADMINISTRATOR:	WRIGHT, ALICIA		FACILITY TYPE:	830
ADDRESS:	3354 CHERRY HILLS COURT		TELEPHONE:	(707) 422-4105
CITY:	FAIRFIELD	STATE: CA	ZIP CODE:	94534
CAPACITY:	32	CENSUS: 15	DATE:	02/04/2026
		UNANNOUNCED	TIME BEGAN:	03:50 PM
MET WITH:	Alicia Wright		TIME COMPLETED:	05:59 PM

ALLEGATION(S):

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Lack of supervision resulting in a child getting scratched.

Infant using the cot of another infant in care without changing the bedding.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Robert Maciel made a subsequent complaint-investigation visit and met with Director, Alicia Wright (D1) for the purpose of delivering finding for the above allegations. It has been alleged that Lack of supervision resulted in a child (C1) getting scratched and an infant (C2) using the cot of another infant (C1) in care without staff changing the bedding.

LPA interviewed D1 and staff (S1-S5) from 11/19/25 through 2/4/26. D1 stated that there was incident where C1's parent notified D1 about C1 having a scratch and that she is unaware of any incident of bedding being shared between infants.
Interviews with staff did not provide evidence to support the allegation that a child was scratched due to a lack of supervision, however, S1 stated that, there was an incident where S1 had turned away from C1 to log something on the classroom iPad in the toddler room and when S1 turned back, they noticed a scratch on C1’s face. S1 stated that they didn’t see what caused the scratch but believed it was from another child, C3, because they had observed C1 and C3 taking toys from each other throughout the day.
Continued in LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:	DATE: 02/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20251114161059

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: TUTOR TIME LEARNING CENTER-INFANT	FACILITY NUMBER: 483004700
	VISIT DATE: 02/04/2026

NARRATIVE

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S1 stated they had cleaned C1 and wrote an incident report. S2 stated that they recall there being a scratching incident that an incident report was made for but doesn’t remember the details of the incident.
Interviews with staff did not provide evidence to support the allegation that a child slept on another child's cot. S1 - S5 stated that children are not allowed to sleep on other children’s cots and that there haven’t been any incidents where a child has slept on the wrong cot.

Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, and the findings are unsubstantiated. Appeal rights were provided and exit interview conducted. The Notice of Site Visit must be posted for 30 days.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:	DATE: 02/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026

LIC9099 (FAS) - (06/04)

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