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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483004701
Report Date: 03/23/2026
Date Signed: 03/23/2026 01:52:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/17/2025 and conducted by Evaluator Robert Maciel
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20251217122636
FACILITY NAME:TUTOR TIME LEARNING CENTER-PRESCHOOLFACILITY NUMBER:
483004701
ADMINISTRATOR:WRIGHT, ALICIAFACILITY TYPE:
850
ADDRESS:3354 CHERRY HILLS COURTTELEPHONE:
(707) 422-4105
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:124CENSUS: 46DATE:
03/23/2026
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Keirstan FaulknerTIME COMPLETED:
12:08 PM
ALLEGATION(S):
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Staff did not prevent children from hitting other children

Staff are not preventing child from injuring other children

Staff do not report incidents to authorized representative
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Robert Maciel made a subsequent complaint-investigation visit and met with facility representative, Keirstan Faulkner (D2) for the purpose of delivering findings for the above allegations. It has been alleged that staff did not prevent children from hitting other children, staff are not preventing child from injuring other children, specifically hitting that results in an injury, and staff do not report incidents to authorized representatives.

Former director (D1) stated the parents are verbally notified and also given a written incident report detailing the incident. Sometimes, parents may leave without being given the written report, but will receive it the next time they are at the facility. Facility representative (D2) stated that she had instructed staff to, in the event of any children were hurting others, to remove the other children from the room to prevent them from being hurt. D2 stated she is aware of one incident report that wasn't completed before being given to parents but the parent did receive verbal notification of the incident.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20251217122636
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: TUTOR TIME LEARNING CENTER-PRESCHOOL
FACILITY NUMBER: 483004701
VISIT DATE: 03/23/2026
NARRATIVE
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During investigation, LPA obtained records and interviewed, staff (D1, D2, S1-S3, S6-S11), adults (A1, A4, A5, P1, P3-P5), and children (C3, C5) from 12/17/25 through 3/23/26. During interviews with staff, S2, S3 and S6-S9 stated that they have never not prevented children from hitting or injuring other children in care. S2 stated that they were given specific instruction by D1 to intervene without physically touching children.
S3 and S6-S11 stated that parents are always notified of incidents. During interviews with adults, P1, P3, P4, and A4 stated that there either weren't any incidents that weren't at least verbally reported to them, or they received the notification and the written report for the incidents. However, A5 stated that there have been incidents that weren't reported to her in the past but could not remember any specific incidents. Interviews with children (C3, C5) did not provide corroborating evidence to support any of the allegations.

Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, and the findings are unsubstantiated. Appeal rights were provided and exit interview conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2026
LIC9099 (FAS) - (06/04)
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