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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483004701
Report Date: 02/04/2026
Date Signed: 02/04/2026 05:52:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2025 and conducted by Evaluator Robert Maciel
COMPLAINT CONTROL NUMBER: 01-CC-20251114145128
FACILITY NAME:TUTOR TIME LEARNING CENTER-PRESCHOOLFACILITY NUMBER:
483004701
ADMINISTRATOR:WRIGHT, ALICIAFACILITY TYPE:
850
ADDRESS:3354 CHERRY HILLS COURTTELEPHONE:
(707) 422-4105
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:124CENSUS: 47DATE:
02/04/2026
UNANNOUNCEDTIME BEGAN:
01:42 PM
MET WITH:Alicia WrightTIME COMPLETED:
03:49 PM
ALLEGATION(S):
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Non-volunteer present at facility interacting with children for extended periods of time.
Unqualified staff supervising children in care.
Staff insulted a child in care.
Staff withheld food from child.
Facility did not meet the needs of a child in care.
Facility did not follow reporting requirements.
Inadequate supervision resulted in child sustaining unexplained injury.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Robert Maciel made a subsequent complaint-investigation visit and met with Director, Alicia Wright (D1) for the purpose of delivering finding for the above allegations. It has been alleged that a non-volunteer parent (A3) is present at the facility interacting with children for extended periods of time, there are unqualified staff supervising children in care, specifically S3, S7, S13, and S14, staff (S3) insulted a child (C1) in care, staff withheld food from a child (C1), the facility did not meet the needs of a child (C1) in care, the facility did not follow reporting requirements, specifically notifying the parents of C1 of an incident in which C1 was injured on the playground, and inadequate supervision resulted in a child (C1) sustaining an unexplained injury, specifically in regards to the incident from the previous allegation.

LPA interviewed D1 and staff (S1-S14), adults (A1-A8), and children (C1-C12) from 11/19/25 through 2/4/26.
Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 01-CC-20251114145128
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: TUTOR TIME LEARNING CENTER-PRESCHOOL
FACILITY NUMBER: 483004701
VISIT DATE: 02/04/2026
NARRATIVE
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D1 denied the allegations, stating that the facility has no volunteers but an open-door policy allowing parents to be present in the facility with their children and that no parents are ever left alone with children. D1 stated S3, S7, and S14 are teachers and S13 is an aide but S13 does not supervise children in classrooms by themselves, D1 never directly observed or heard of any incidents in which any staff have insulted children. D1 stated snack and lunch can never be withheld from children but children are not required to eat and if they decline, staff cannot force them to eat. D1 stated that there was an incident in which the parent (A1) of a child (C1) informed her that C1 wasn’t offered morning snack but staff in the classroom told D1 that C1 was offered but declined. D1 stated that C1 needs additional supervision but the facility cannot provide staffing for it, however, facility has a process for parents to request additional services for children but A1 declined to request additional services. D1 stated that she was informed on 11/17/25 by A1 that C1 told A1 about an incident in which C1 had hit their head on a bike outside on the playground, was crying, that no staff approached C1 and questioned why no incident report was given to A1 regarding the incident. D1 stated she asked staff about the incident who told her that they did not observe C1 getting hurt or hear C1 cry.
During interviews with staff and adults, A3 stated that they are not a volunteer, do stay with their child after drop-off for up to an hour, and will do activities with their child but are never alone with children and don’t interrupt class activities. S3 stated that they have not observed A3 alone with children but A3 has interacted with other children in the classroom along with A3’s child. S5 stated that no parent has been alone with anyone besides their own child, A3 will stay in the classroom for about 25 minutes in the morning mainly coloring with their child, and other children will want to join them but A3 isn’t trying to participate in activities with the other children in the classroom. S5 also stated that A3 does not interrupt classroom activities. LPA review of photographs submitted show A3 reading a book to multiple children in the TK classroom and A3 and C1 in close proximity both holding a magnifying glass. Based on evidence obtained, there is no indication that A3 is a volunteer at the facility.

Continued on LIC9099-C
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 01-CC-20251114145128
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: TUTOR TIME LEARNING CENTER-PRESCHOOL
FACILITY NUMBER: 483004701
VISIT DATE: 02/04/2026
NARRATIVE
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LPA review of staff files for S3, S7, S13, and S14, show that S3, S7, and S14 are qualified as teachers and S13 is qualified as an aide. During interview, S13 stated that in classrooms, they only work as an aide under the supervision of fully qualified teachers.
Multiple interviews with staff, adults, and children did not provide evidence to support the claim of S3 insulting C1. S1, S4, and S5 stated that they haven’t observed any staff insulting children. S3 stated there have been situations where they have been loud but they haven't yelled at any of the children nor observed any other staff insulting any of the children. Interviews with children (C1-C12) did not provide evidence to support the allegation. Interviews with A5, A6, A7, A8 stated that they have not observed any staff insulting children in care.
Multiple staff did not provide evidence to support the claim that food was withheld from C1 but S5 stated that there was an incident where C1 asked for sweets that parents of children in the TK classroom had brought for a Halloween party. C1 wasn’t at the facility in the morning so they didn’t receive all of the snacks that S5 was handing out throughout the day because S5 intended to give them out gradually instead of all at once. S5 stated that C1 told their parent, A1, that they weren’t given any but C1 just didn’t receive the one kind of juice box they really wanted that day and did receive it the next day. Interviews with children did not provide evidence to support the allegation.
Interviews with S1, S2, S4, S6-S10 did not support the claim that the facility did not meet the needs of a child in care, however, S3, S5, and S11 stated that they feel extra supervision is needed for C1 and that staff in the classroom aren’t able to provide the supervision needed.
Interviews with staff and children did not provide any evidence to support the claims that a child was injured on the playground due to inadequate supervision by staff and that the incident was not reported to the parents of the child injured. S11 stated that C1 is very vocal and will scream and immediately come to staff if they were to get hurt so staff would know if C1 got hurt. Interview with C1 did not provide evidence to support the allegation.

Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, and the findings are unsubstantiated. Appeal rights were provided and exit interview conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Robert Maciel
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3