483004702-8-26-2026-01-CC-MAUN-DXGSVX-20260831141325

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483004702
Report Date: 08/26/2026
Date Signed: 08/26/2026 11:23:56 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2026 and conducted by Evaluator Sebastian Phouthavong

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20260423140736

FACILITY NAME:	TUTOR TIME LEARNING CENTER-SCHOOL AGE		FACILITY NUMBER:	483004702
ADMINISTRATOR:	WRIGHT, ALICIA		FACILITY TYPE:	840
ADDRESS:	3354 CHERRY HILLS COURT		TELEPHONE:	(707) 422-4105
CITY:	FAIRFIELD	STATE: CA	ZIP CODE:	94534
CAPACITY:	28	CENSUS: 0	DATE:	08/26/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Marniee Swanson		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff abandoned child at school.

INVESTIGATION FINDINGS:

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A subsequent complaint investigation visit was conducted today by Licensing Program Analyst, Sebastian Phouthavong (LPA) who met with Center Director, Marniee Swanson for the purpose of delivering complaint investigation finding for the above allegation. LPA, Selena Mariani previously conducted an inspection on 04/29/2026 to initiate the investigation and met with District Manager, Keirstan Faulkner to discuss the allegation, conduct interview(s), make observations, and request documents. In addition, LPA, Sebastian Phouthavong conducted a follow up inspection on 08/05/2026. It is alleged that Staff abandoned child at school; specifically, the facility did not follow its policy and procedure, leading to C1 not being picked up at a local elementary school by the facility.

During the course of the investigation, LPA, S. Mariani conducted interviews with the District Manager, Keirstan Faulkner (DM), Assistant Director, Sarah Peavey (AD) and two Staff (S1 & S2). Additionally, LPA, S. Phouthavong conducted interviews with DM, Center Director, Marniee Swanson (CD), four children (C2- C5) and one Adult (A1) from 04/29/2026 to 08/25/2026.
Continued on LIC9099-C.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:	DATE: 08/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20260423140736

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: TUTOR TIME LEARNING CENTER-SCHOOL AGE	FACILITY NUMBER: 483004702
	VISIT DATE: 08/26/2026

NARRATIVE

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Continued from LIC9099.
Interviews from DM and S2 admitted C1 was not picked up from the elementary school by the facility on the alleged date. DM stated that C1 had been disenrolled following an incident involving C1’s behavior. DM further stated that C1’s authorized representative was notified of C1’s disenrollment in the morning prior to C1’s scheduled pick-up time at 1:00pm. DM also stated that no prior behavior plan had been developed for C1 and that no behavioral assistance had been attempted as per the facilities disenrollment policies. Interviews with AD and S1 confirmed that C1 had been disenrolled from the facility, corroborated with DM’s statement. In addition, interview from A1 stated that they picked up C1 from the elementary school on the alleged date.

According to evidence received, the facility’s policies and procedures for disenrollment indicate that every effort by the facility will be made to correct the situation/behavior before a final decision to disenroll a child is made. Based on the evidence obtained, the facility did not follow its established policies and procedures, resulting in C1 being left without care by the facility, due to the facility disenrolling C1 hours before C1’s scheduled pick-up time.

Based on the information gathered during this investigation, the preponderance of the evidence standard has been met. Therefore, the allegation is determined to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. Appeal rights were provided. An exit interview was conducted, and this report was read and discussed with the Center Director, Marniee Swanson. The Notice of Site Visit shall be posted for 30 days.

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:	DATE: 08/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20260423140736

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: TUTOR TIME LEARNING CENTER-SCHOOL AGE	FACILITY NUMBER: 483004702
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 08/26/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 09/16/2026 Section Cited CCR 101173(b)(2)	1 2 3 4 5 6 7	101173 Plan of Operation (b) The plan and related materials shall contain the following: (2) Statement of admission policies and procedures. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	CD stated she will submit a statement of her understanding of the facility’s policy & procedure and to ensure that every effort by the facility will be made to correct the behavior before disenrollment. The statement will be submitted by email: Sebastian.phouthavong@dss.ca.gov due 09/16/2026.
	8 9 10 11 12 13 14	Based on record review and interviews, the center failed to follow the center's policies and procedures and disenrolled C1 hours before C1’s scheduled pick-up time. This poses a potential Health and Safety risk to children in care.	8 9 10 11 12 13 14
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:	DATE: 08/26/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026

LIC9099 (FAS) - (06/04)

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