483005568-1-30-2025-01-CC-LLEI-DDP68V-20250207193543

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483005568
Report Date: 01/30/2025
Date Signed: 01/30/2025 01:05:44 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/07/2024 and conducted by Evaluator Glenn Ouye

COMPLAINT CONTROL NUMBER: 01-CC-20241107114604

FACILITY NAME:	RICHARDSON, PHANDRA FAMILY CHILD CARE HOME		FACILITY NUMBER:	483005568
ADMINISTRATOR:	RICHARDSON, PHANDRA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(707) 557-5487
CITY:	VALLEJO	STATE: CA	ZIP CODE:	94589
CAPACITY:	14	CENSUS: 2	DATE:	01/30/2025
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Phandra Richardson		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Licensee handled child roughly

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Glenn Ouye conducted an unannounced visit today and met with licensee Phandra Richardson to complete the complaint investigation and deliver findings for the above allegation. LPA Ouye previously met with the licensee on 11/14/2024 to initiate the complaint investigation. During the course of the investigation from 11/14/2024 through 1/30/2025, LPA Ouye obtained documents, made observation and conducted interviews with the licensee (L1), facility staff (S4) and witenesses (S1-S3) and parent (P1). LPA also attempted an interview with child C1.

The allegation that the "Licensee handled child roughly", specifically that child C1 was asleep during nap time at another licensed facility when L1 arrived to pick up C1 and lifted C1 by her wrists to get the child off the sleeping cot while the child was still asleep. C1 was not bearing her body weight and walking but was being led the the door to leave the classroom.

Continued on LIC9099C

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Glenn Ouye
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20241107114604

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: RICHARDSON, PHANDRA FAMILY CHILD CARE HOME	FACILITY NUMBER: 483005568
	VISIT DATE: 01/30/2025

NARRATIVE

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L1 was interviewed on 11/14/2024. L1 stated that on 10/31/24 she arrived earlier than the normal pick up time (sign out time of 1:52pm) due to it being Halloween. L1 said that C1 was asleep when she arrived and she woke up C1 and helped C1 up and they left the child care center. L1 denied being rough with C1.
Interviews with center staff S1, S2 and S3 all state that L1 arrived while all the children were asleep including C1. L1 walked to C1 and tapped C1 on the shoulder multiple times and C1 did not wake. L1 then picked up the C1 by the arms or wrists and walked towards the exit gate in the classroom. C1 was not walking and her feet were dragging across the floor. When C1 reached the gate, C1 woke up and started walking. C1 and L1 then left the child care center. Center staff S1, S2 and S3 provided written declarations of their observations of the incident.

LPA interviewed parent P1. P1 said that all of her children have gone to L1's facility. P1 drops off C1 at the child care center and L1 picks up C1 in the afternoon every day. P1 stated that C1 has never mentioned to her that L1 handles her roughly or in a way that hurts her. P1 said that none of her children have complained about L1 in a way that would violate a child's personal rights. P1 said that she trusts L1 with her children and that C1 has never showed signs of being afraid of L1 or not wanting to go to L1's facility.

LPA attempted to interview child C1 on 11/14/24 but was not able to qualify C1 to be interviewed. C1 was unable to identify colors and was unable to explain the difference between a lie and truth. During the attempted interview, LPA did not visually observe any marks or bruising on arms or wrists of C1.

L1's staff L2 was interviewed on 11/14/24. L2 stated that L2 was with center staff who were documenting L2 identification for future pick up's at the center so L2 did not observe the situation that is alleged.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation that the licensee handled child roughly which is a violation of the child's personal rights is found to be SUBSTANTIATED. California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D.

Appeal Rights were provided and exit interview conducted.

The Notice of Site Visit must be posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Glenn Ouye
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2025

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20241107114604

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: RICHARDSON, PHANDRA FAMILY CHILD CARE HOME	FACILITY NUMBER: 483005568
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 01/30/2025

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 02/14/2025 Section Cited CCR 102423(a)(1)	1 2 3 4 5 6 7	Personal rights; Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following: to be treated with dignity	1 2 3 4 5 6 7	Licensee agrees to watch CCL child care video and provide the department with a written confirmation of completion and include in the confirmation how the situation could be handled differently in the future. This is to be emailed LPA by the POC to clear the deficiency.
	8 9 10 11 12 13 14	This requirement has not been met as evidenced by interviews with S1,S2 & S3 that C1 was handled roughly when lifting C1 off floor during nap time and C1 not bearing own weight to exit the classroom. This poses a potential health & safety risk to the child in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Glenn Ouye
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2025

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2025

LIC9099 (FAS) - (06/04)

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