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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483008718
Report Date: 03/21/2024
Date Signed: 03/21/2024 12:22:08 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/16/2024 and conducted by Evaluator Cindy Castro
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240216151303
FACILITY NAME:CLAVERIE, CLAUDIA FCCHFACILITY NUMBER:
483008718
ADMINISTRATOR:CLAVERIE, CLAUDIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(707) 704-7221
CITY:BENICIASTATE: CAZIP CODE:
94510
CAPACITY:14CENSUS: 8DATE:
03/21/2024
UNANNOUNCEDTIME BEGAN:
09:18 AM
MET WITH:Claudia ClaverieTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Licensee yells at day care children.

Licensee handles children in a rough manner.

Licensee puts essential oil on children without parental consent.
INVESTIGATION FINDINGS:
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On 03/21/24, Licensing Program Analyst (LPA) Cindy Castro, made a subsequent complaint investigation inspection, for the purpose of delivering complaint findings, and met with the Licensee, Claudia Claverie. It has been alleged that Licensee yells at day care children, handles children in a rough manner and puts essential oil on children without parental consent.

During today’s visit LPA Castro requested to view video footage of date 02/16/24, as it was reported during interviews that licensee has cameras located in driveway of the family child care home (FCCH), playroom, infant nap room and backyard. On 03/21/24 at 9:26am, Licensee stated that there are cameras located in the doorbell, driveway, backyard and playroom. Licensee stated that the camera located in the playroom does not record and that it is only able to view live footage when it is connected. Licensee denied any other cameras in the FCCH and when asked about nap room cameras on 9:58 am she stated that there are “no other cameras”. Today 03/21/24, camera in the playroom is connected but not working. Continued LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Cindy Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 01-CC-20240216151303
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: CLAVERIE, CLAUDIA FCCH
FACILITY NUMBER: 483008718
VISIT DATE: 03/21/2024
NARRATIVE
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LPA observed that licensee has a digital panel board in which front door, driveway, backyard and playroom camera are connected. LPA request that licensee call service provider and request past video footage. On 03/21/24 Licensee called service provider to request past video footage and service representative informed L1, that she has DVR playback only for 30 days and it automatically deletes after 30 days. .

During the course of the investigation, records were reviewed, and interviews were conducted. On 02/22/24, interviews were conducted with Licensee (L1), Staff and Children. LPA interviewed three parents, Parent 1 – Parent 3 (P1-P3), two Staff (S1-S2), children C1 and C4 and Reporting Party (RP) between 02/22/24 and 03/15/24.

During the initial complaint investigation on 02/22/24, L1 denied the allegations stating in summary if there is a large degree of noise, staff raises their voice to get the children to stop. It was alleged specifically, that L1 yelled at C1, “stop it”. L1 reported that she will ask the children to look at her and “stop”. Then, L1 added that she had to “project” on one occasion, which corroborated allegation. Licensee stated that she will physically turn the younger children to do a diaper change and with preschoolers she will hold their hand or pick them up if she must. Furthermore, L1 stated if a child is not listening, L1 would just walk off and leave child throwing their “fit”. L1 stated that in the parent handbook there is a section for permission to use essential oils to calm children down. L1 does not recall parents not “okaying” the use of essential oils and added that she assumes that all parents are authorizing, which corroborated the allegation.

Individuals interviewed observed and stated that L1 has yelled at the children on 4-5 occasions. That L1 yelled at C1 using the phrase “stop it” 3-4 times. Individuals interviewed stated that L1, grabbed C1 in a forceful manner. The allegations Licensee yells at day care children and Licensee handles children in a rough manner which are a violation of a child’s personal rights are substantiated.

On 02/22/24, during children records review of the parental handbook, LPA Castro observed that three children currently in care do not have parental authorization for use of essential oils. Furthermore, L1 stated that she assumes that all parents are authorizing. S1 reported that they put the essential oils on the children but has no idea if it is written in the parent contract. S2 stated that L1 will automatically want to put essential oils on the children instead of comforting the children. The allegation Licensee puts essential oil on children without parental consent is substantiated. Continued LIC9099-C

SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Cindy Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 01-CC-20240216151303
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: CLAVERIE, CLAUDIA FCCH
FACILITY NUMBER: 483008718
VISIT DATE: 03/21/2024
NARRATIVE
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Based on evidence obtained from interviews, observations and records reviewed the preponderance of evidence standard has been met; therefore, the allegations are found to be substantiated.

California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. An exit interview was conducted, and this report was read and discussed with the Licensee, Claudia Claverie. Appeal rights were provided and discussed. Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

LPA Castro informed licensee, Claudia Claverie that this report dated 03/21/24 documents two Type A citations which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.



LPA Castro informed Claudia Claverie to provide a copy of this licensing report dated 03/21/24 that documents two Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Cindy Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 01-CC-20240216151303
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: CLAVERIE, CLAUDIA FCCH
FACILITY NUMBER: 483008718
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/21/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/22/2024
Section Cited
CCR
102423(a)(1)
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Each child receiving services from a family child care home shall have certain rights that shall not be waived… To be treated with dignity in his/her personal relationship with staff and other persons.
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LPA provided a copy of Regulation 102423 Personal Rights. Licensee stated that she will step away and let staff handle a difficult and challenging situations. Licensee will create a statement document, outlining what she will do instead yelling at the children. Licensee will submit proof of statement to the department by 03/22/24.
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This requirement is not met as evidenced by: interviews conducted between 02/22/24-03/15/24, the licensee did not meet the personal rights of children in care. As evidence by L1 yelling at the children on 4-5 occasions and L1 yelling at C1 using the phrase “stop it” 3-4 times, which poses an immediate health and safety risk to the children in care.
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Proof will be submitted via email, mail or fax. email: cindy.castro@dss.ca.gov Fax: (707)588-5099.
Type A
03/22/2024
Section Cited
CCR
102423(a)(4)
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Each child receiving services from a family child care home shall have certain rights that shall not be waived… To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse...including, but not limited to interference with.. aids to physical functioning.
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Licensee stated that she will step away and let staff handle difficult and challenging situations. Licensee stated that she received consent from parents of children that did not have consent to use essential oil prior to complaint.
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This requirement is not met as evidenced by: interviews conducted between 02/22/24-03/15/24, the licensee did not meet the personal rights of children in care. As evidenced by L1, grabbing C1 in a forceful manner, putting essential oils on children without parental consent, which poses an immediate health and safety risk to the children in care.
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Licensee will create a statement document, outlining what she will do instead. Licensee will submit proof of statement to the department by 03/22/24. Proof will be submitted via email, mail or fax. email: cindy.castro@dss.ca.gov Fax: (707)588-5099.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Cindy Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4