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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483008943
Report Date: 01/16/2024
Date Signed: 01/16/2024 11:14:22 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2023 and conducted by Evaluator Elpidia Hernandez Torres
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20231026084650
FACILITY NAME:MARSHALL, KARROL FCCHFACILITY NUMBER:
483008943
ADMINISTRATOR:MARSHALL, KARROLFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(510) 692-2949
CITY:FAIRFIELDSTATE: CAZIP CODE:
94533
CAPACITY:14CENSUS: 4DATE:
01/16/2024
UNANNOUNCEDTIME BEGAN:
10:07 AM
MET WITH:Licensee Karrol MarshallTIME COMPLETED:
11:25 AM
ALLEGATION(S):
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Licensee uses inappropriate forms of discipline methods for daycare children
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Elpidia Hernandez Torres, conducted a subsequent complaint investigation inspection on 01/16/2024 at 10:18AM for the purpose of delivering the findings regarding the above allegation. LPA previously met with Licensee on 11/02/2023 to discuss the purpose of the visit and request personnel records and children roster. It was alleged that the licensee uses inappropriate forms of discipline methods for daycare children.

During the course of the investigation, interviews were conducted with licensee, assistant, two children (C1, C3), and six guardians between 11/01/2023 and 01/12/2024. LPA attempted to interview five other guardians between 12/29/2023- 01/12/2024. On 11/02/2023 licensee reported there was an incident that occurred in October 2023 where children ( C1, C2) were playing in a sandbox and C1 poured sand on C2’s head, licensee then poured sand on C1’s head to show them “how it feels” and C1 walked away crying. Licensee reported there was another occasion were C1 was acting aggressive towards her and she told him to calm down before “I call the cops on you, they have kiddie jail ”.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 01-CC-20231026084650
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: MARSHALL, KARROL FCCH
FACILITY NUMBER: 483008943
VISIT DATE: 01/16/2024
NARRATIVE
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Licensee reported forms of discipline are time out and writing exercises. Assistant corroborated the statement adding, that forms of discipline are time outs on the matt, and writing exercises where children write down “I will follow rules” and their name repeatedly. Child (C3), reported they had seen licensee pour sand on C1’s head, because C1 poured sand on C2’s head.

One guardian reported they went to pick up their child from the day care, and licensee had reported she had poured sand child’s head. Another guardian ( G3), reported their child had urinated in their pants and the licensee had let him “air out” outside instead of changing his clothes. On 01/08/2024, licensee reported when the children are playing with water outside they will dry outside so it is possible a child had urinated on themselves during water play and dried outside.

Based on interviews conducted, the preponderance of evidence standard has been met and the above allegation is found to be substantiated. The California Code of Regulations, Title 22, Division 12 & Chapter 1, section 102423(a)(4) is being cited on attached LIC 9099D . This report was reviewed with the Licensee and an exit interview was conducted. Licensee received copy of Complaint Investigation Report (CIR), Notice of Site Visit shall be posted for 30 days. Appeal Rights were provided.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 01-CC-20231026084650
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: MARSHALL, KARROL FCCH
FACILITY NUMBER: 483008943
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/16/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/30/2024
Section Cited
CCR
102423(a)(4)
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Each child receiving services... shall have certain rights ...To be free from... unusual punishment... humiliation, intimidation... threat, mental abuse, or other actions... This was not met as evidence by. . .
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Licensee reported she doesn't have problems with children in her day care. The incident that occured, was a one time occurance. Licensee agreed to review the personal rights regulations and write out her dicipline
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Based on interviews conducted, licensee had poured sand on a child's head. This poses a potential health and safty risk to children in care.
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procdure and submit to LPA via email, mail or fax to LPA Hernandez Torres on or before 01/30/2024.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2023 and conducted by Evaluator Elpidia Hernandez Torres
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20231026084650

FACILITY NAME:MARSHALL, KARROL FCCHFACILITY NUMBER:
483008943
ADMINISTRATOR:MARSHALL, KARROLFACILITY TYPE:
810
ADDRESS:1139 DOVE WAYTELEPHONE:
(510) 692-2949
CITY:FAIRFIELDSTATE: CAZIP CODE:
94533
CAPACITY:7CENSUS: 4DATE:
01/16/2024
UNANNOUNCEDTIME BEGAN:
10:07 AM
MET WITH:Licensee Karrol MarshallTIME COMPLETED:
11:25 AM
ALLEGATION(S):
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9
Licensee handles daycare children in a rough manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Elpidia Hernandez Torres, conducted a subsequent complaint investigation inspection on 01/16/2024 at 11:00AM for the purpose of delivering the findings regarding the above allegation. LPA previously met with Licensee on 11/02/2023 to discuss the purpose of the visit and request personnel records and children roster. It was alleged that the Licensee handles daycare children in a rough manner

During the course of the investigation, interviews were conducted with licensee, assistant, two children (C1, C3), and six guardians between 11/01/2023 and 01/12/2024. LPA attempted to interview five other guardians between 12/29/2023- 01/12/2024.

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 01-CC-20231026084650
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: MARSHALL, KARROL FCCH
FACILITY NUMBER: 483008943
VISIT DATE: 01/16/2024
NARRATIVE
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On 11/02/2023 licensee reported she does not handle children in a rough manner because when children are being aggressive she stands between the two children. Assistant reported the family child care home does not handle children in a rough manner because the children give her hugs. Interview with C3 revealed, C3 had not seen the licensee or assistant be rough with any child. C1 reported there was one occasion where assistant had pulled his shirt, and there are times when assistant can be mean and other times nice.

Some guardians expressed they have no concerns about the licensee or assistant handling children in a rough manner. Guardian’s ( G1,G2, G4, G5) interviews corroborated their children had never reported the licensee or assistant being rough with them. One guardian reported when the children don’t listen to the licensee, the licensee grabs them. On 01/08/2024 licensee reported if a child is not following her directions, then she repeats the direction until the child complies if they don’t comply then the licensee sends the child to time out on the matt.

Based on interviews conducted and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, therefore the allegation is Unsubstantiated. This report was reviewed and discussed with licensee, She was provided with a copy of this CIR; and Appeal Rights. All licensing reports are public information and must be made available upon request for at least three years.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5