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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483008943
Report Date: 06/05/2025
Date Signed: 06/05/2025 10:28:54 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2025 and conducted by Evaluator Elpidia Hernandez Torres
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20250307140426
FACILITY NAME:MARSHALL, KARROL FCCHFACILITY NUMBER:
483008943
ADMINISTRATOR:MARSHALL, KARROLFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(510) 692-2949
CITY:FAIRFIELDSTATE: CAZIP CODE:
94533
CAPACITY:14CENSUS: 2DATE:
06/05/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Licensee Karrol MarshallTIME COMPLETED:
10:35 AM
ALLEGATION(S):
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Licensee allowed adult(s) to reside in the home without an associated criminal record clearance.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Elpidia Hernandez Torres conducted a subsequent complaint investigation visit with licensee Karrol Marshall for the purpose of delivering complaint investigation findings. It has been alleged Licensee allowed adult(s) to reside in the home without an associated criminal record clearance.

During the investigation interviews were conducted with licensee, assistant, and three guardians. LPA attempted to interview children, none qualified for interview. LPA attempted to interview five other guardians but could not get a call back. On 03/11/25, licensee reported three adults live in the home, but she has adult children and other family members who visit her after day care hours and on the weekends. Licensee also reported sometimes family members store their personal items in the home and use the home address to receive mail, but they don’t physically live in the home. Assistant corroborated the statements reporting there are only three adults who live in the home, but there are family members who visit after day care hours and on weekends.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20250307140426
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: MARSHALL, KARROL FCCH
FACILITY NUMBER: 483008943
VISIT DATE: 06/05/2025
NARRATIVE
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Interviews were conducted with three guardians between 05/30/25-06/03/25. One guardian reported family members of the licensee visit the home, but the only people providing care are the licensee and her assistant. Two other guardians corroborated they have seen the licensee, her spouse and her assistant in the home, but it is always the licensee and her assistant providing care and supervision. No guardian had observed any other adult reside in the home.

Based on interviews conducted and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, therefore the allegation is Unsubstantiated.

This report was reviewed and discussed with licensee, She was provided with a copy of this CIR; and Appeal Rights. All licensing reports are public information and must be made available upon request for at least three years.

There were no Title 22 deficiencies cited during today’s inspection.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2