<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483009279
Report Date: 05/05/2025
Date Signed: 05/13/2025 06:22:44 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/31/2025 and conducted by Evaluator Melinda Mohr
COMPLAINT CONTROL NUMBER: 01-CC-20250131130119
FACILITY NAME:WALKER, CHARMENA FCCHFACILITY NUMBER:
483009279
ADMINISTRATOR:WALKER, CHARMENAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(707) 267-1470
CITY:SUISUN CITYSTATE: CAZIP CODE:
94585
CAPACITY:14CENSUS: 0DATE:
05/05/2025
UNANNOUNCEDTIME BEGAN:
03:40 PM
MET WITH:Charmena WalkerTIME COMPLETED:
03:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee does not ensure home is clean and sanitary
Licensee is not present sufficient amount of time while facility is providing care
Licensee is submitting misinformation to subsidy program
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
** This is an amended report to document Type A language on LIC9099-C.**
Licensing Program Analysts (LPAs) Mindy Mohr and Glenn Ouye made an unannounced complaint investigation visit today, and met with Licensee, Charmena Walker, for the purpose of delivering findings of the above allegations. LPA Mohr previously met with Charmena Walker on 02/10/2025 to open the complaint and initiate the investigation.

During the course of the investigation, LPA Mohr conducted interviews, made observations, and received documents pertaining to the investigation. From 02/06/2025 through 05/01/2025, interviews were conducted with Licensee (L1), nine adults (A1-A9) and attempted adult interviews.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 01-CC-20250131130119
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: WALKER, CHARMENA FCCH
FACILITY NUMBER: 483009279
VISIT DATE: 05/05/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Licensee denied all allegations stating that her home is clean, she is in the home all of the time and does not have any other employment. L1 also stated her operating hours are 12:00 am to 11:59 pm and that she currently has two children enrolled, one fulltime and one as needed. L1 confirmed that she is signed up with Solano Families and Children Services and receives payment for the care she provides to enrolled children. L1 further stated that she is a real estate agent, but works from her home during the day.

Adult interview (A4) stated that L1’s home was always cluttered and unorganized, and a mess. A6 observed L1’s home to be dirty, with mold on the walls, and liquid running down the kitchen cabinets. LPA observed stains and crumbs on the carpet in the living room, stains on the walls and kitchen cabinets, and sticky substance on the floors in the dining area and kitchen as well as running down the front of the kitchen cabinets.

According to interviews, A1, A2, A3, A5 & A6 all stated L1 has employment elsewhere. Adult interviews (A1, A2 & A5) all stated that L1 was not always present in the facility while children were in care. A1 specifically stated L1 had an assistant who would care for the children. A1 & A2 stated they know L1 works for a security company, while A5 & A6 stated L1 works for a property management company. According to A2, L1 was only present in the facility sometimes while kids are care. A1 stated L1 would not have kids in her care but would claim she watched them and get paid for it through the subsidy program, Solano Families & Children’s Services. A6 stated L1 does not watch children, however she collects money for the children she has on her roster even when not in care. A3 stated L1 told them to sign their child’s attendance forms, even though their child did not attend, further stating they are not sure if L1 added more days to the form. A3 also advised that at the last minute, L1 would tell her she has another job and can’t watch their child and that if L1 marked their child as “absent” (A) on the sheet, it’s because L1 told them she can’t watch their child. A9 stated L1 was very inconsistent with being available to watch their children that when their children were marked “absent” (A) was because L1 would cancel last minute and not be available to watch the children.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 01-CC-20250131130119
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: WALKER, CHARMENA FCCH
FACILITY NUMBER: 483009279
VISIT DATE: 05/05/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
According to the Solano Families and Children Services representative, to qualify for the Subsidized Payment Program, the Licensee is obligated to maintain accurate records to verify a child’s attendance in the facility and the attendance sheets the Licensee uses has a key for identifiers, such as an ‘A’ means “Absent” or ‘NC’ means “No Care”. The representative further that the Licensee should only put ‘A’ on the attendance sheet only when the Licensee is home and available to care for children and the parent chooses to not bring the child to care that day. If an “A” is marked on the attendance sheet, the Licensee will be paid for that day. If a Licensee is not available to care for children on a particular day, the Licensee should put ‘NC’ on the attendance form indicating the Licensee was not available to provide care which in this case the Licensee would not be paid for that day.

One adult stated their child (C1) did not attend the childcare on the weekends, only Monday through Friday, record review revealed L1 was claiming C1 on Saturdays and/or Sundays and received payment. Another adult reported that their child (C2) had not attended the childcare home in months, but record review showed L1 claimed C2 on the attendance sheet through January 2025 and received payment. Furthermore, another adult stated their children only attended the facility for a couple of weeks, but record review showed L1 claimed the were absent for the entire month, totaling 20 days, in which L1 received payment.

In addition, according to a facility inspection report dated 09/25/2023, the LPA who conducted the inspection, noted two for the child census, while L1 claimed nine children in care during the time the LPA was at the facility conducting the inspection. During an attempted visit to the facility on 12/18/2024, LPA spoke with L1 over the phone who stated she was not home and did not have any children currently enrolled, yet according to the record review L1 had two children enrolled in her facility. In addition, on 12/18/2024 L1 claimed on the attendance sheet to have had a child in care from 2:00pm – 11:00pm.

According to the documents obtained, Licensee certified under penalty of perjury by signing the attendance sheets that she cared for the children when the children were determined not to be in care.

Based on the investigation, the preponderance of evidence standard has been met. Therefore, the above allegations are found to be substantiated. The following violation of the Health and Safety Code is being issued: see LIC 9099D.

Exit interview was conducted, and report reviewed with Licensee Charmena Walker.

LPA Mindy Mohr informed licensee Charmena Walker that this report dated 05/05/2025 documents one Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care. Also, LPA Mindy Mohr informed the licensee Charmena Walker to provide a copy of this licensing report dated 05/05/2025 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 01-CC-20250131130119
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: WALKER, CHARMENA FCCH
FACILITY NUMBER: 483009279
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/06/2025
Section Cited
HSC
1596.885(c)
1
2
3
4
5
6
7
Conduct which is inimical to the health, morals, welfare, or safety of either an individual in or receiving services from the facility or the people of this state
1
2
3
4
5
6
7
Licensee stated she will put something in writing to work with the R& R to make sure documents accurately reflect when children are in care. L1 will email the document to LPA at melinda.mohr@dss.ca.gov
8
9
10
11
12
13
14
This was not met as evidenced by:
Based on record review and interviews L1 submitted false documents to receive subsidy progran funds by showing inaccurate entries on monthly attendance sheets which poses an immediate health a safety risk to the children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 01-CC-20250131130119
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: WALKER, CHARMENA FCCH
FACILITY NUMBER: 483009279
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/19/2025
Section Cited
CCR
102417(b)
1
2
3
4
5
6
7
The home shall be kept clean and orderly, with heating and ventilation for safety and comfort.
This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Licensee stated she keep the home clean and orderly. L1 will clean the cabinets and floors and keep them clean while children are in care. L1 will email photos to LPA at melinda.mohr@dss.ca.gov
8
9
10
11
12
13
14
Based on observation, and interviews the home was not kept clean and orderly, the floors and kitchen cabinets had stains along with sticky substance on them, which poses/posed a potential health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
Type B
05/19/2025
Section Cited
CCR
102417(a)
1
2
3
4
5
6
7
The licensee shall be present in the home and shall ensure that children in care are supervised at all times. When circumstances require the licensee to be temporarily absent from the home, the licensee shall arrange for a substitute adult to care for and supervise the children during his/her absence. Temporary absences shall not exceed 20 percent of the hours that the facility is providing care per day.
1
2
3
4
5
6
7
Licensee stated she will be present in the home 80 percent of the time, and will adjust her hours if needed.
8
9
10
11
12
13
14
This requirement was not met as evidenced by:
Based on interviews L1 was not present in the home when children were in care, which poses/posed a potential health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5