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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483009279
Report Date: 05/05/2025
Date Signed: 05/13/2025 06:33:18 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/05/2025 and conducted by Evaluator Melinda Mohr
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20250305124910
FACILITY NAME:WALKER, CHARMENA FCCHFACILITY NUMBER:
483009279
ADMINISTRATOR:WALKER, CHARMENAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(707) 267-1470
CITY:SUISUN CITYSTATE: CAZIP CODE:
94585
CAPACITY:14CENSUS: 0DATE:
05/05/2025
UNANNOUNCEDTIME BEGAN:
03:10 PM
MET WITH:Charmena WalkerTIME COMPLETED:
03:26 PM
ALLEGATION(S):
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9
Licensee smokes marijuana while children are in care
Licensee does not maintain telephone service
INVESTIGATION FINDINGS:
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3
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6
7
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**This is an amended report to document Type A language on LIC9099-C.**
Licensing Program Analysts (LPAs) Mindy Mohr and Glenn Ouye made an unannounced complaint investigation visit today, and met with Licensee, Charmena Walker, for the purpose of delivering findings of the above allegations. LPAs Mohr and Ouye previously met with Charmena Walker on 03/13/2025 to open the complaint and initiate the investigation.

During the course of the investigation, LPA Mohr conducted interviews and received documents pertaining to the investigation. From 02/06/2025 through 05/01/2025, interviews were conducted with Licensee (L1), five adults (A4 -A6 & A9-A10) and attempted adult interviews.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 01-CC-20250305124910
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: WALKER, CHARMENA FCCH
FACILITY NUMBER: 483009279
VISIT DATE: 05/05/2025
NARRATIVE
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Licensee denied the allegations stating that she does not smoke marijuana and that her phone has always worked. L1 did admit that she does have a blocker on her phone, so she does not get “bad calls” and maybe that is why calls do not come through on her phone. L1 further stated that her phone also had water get into it so it didn’t work and she not have reception at her home which is also why it doesn’t work.

Adult interviews (A4 – A6 & A9 – A10) all state they have smelt marijuana either on L1 or in her home. A5 and A10 both specifically stated when they smelt the marijuana, they asked L1 if she was under the influence, while A6 stated they witnessed her smoking upstairs in the home while children were in care. During a visit in the facility on 03/13/2025 LPA Mohr and LPA Ouye both smelt marijuana on L1 when standing next to her.

On 02/06/2025 LPA Mohr attempted to call L1 multiple times on the phone number provided to Community Care Licensing by L1. Upon dialing the phone number, a message plays stating ‘person you have dialed in not able to receive calls at this time’. A6 stated L1 will keep her phone on ‘do not disturb’ and / or will block calls. In addition, A10 stated they attempted to call L1 while their child was in care, and was unable to reach L1, stating a message played indicating her phone had been shut off.

Based on the investigation, the preponderance of evidence standard has been met. Therefore, the above allegations are found to be substantiated. The following violation of the Health and Safety Code is being issued: see LIC 9099D.

Exit interview was conducted, and report reviewed with Licensee Charmena Walker.

LPA Mindy Mohr informed licensee Charmena Walker that this report dated 05/05/2025 documents one Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care. Also, LPA Mindy Mohr informed the licensee Charmena Walker to provide a copy of this licensing report dated 05/05/2025 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/05/2025 and conducted by Evaluator Melinda Mohr
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20250305124910

FACILITY NAME:WALKER, CHARMENA FCCHFACILITY NUMBER:
483009279
ADMINISTRATOR:WALKER, CHARMENAFACILITY TYPE:
810
ADDRESS:333 MAYFIELD CIRCLETELEPHONE:
(707) 267-1470
CITY:SUISUN CITYSTATE: CAZIP CODE:
94585
CAPACITY:14CENSUS: 0DATE:
05/05/2025
UNANNOUNCEDTIME BEGAN:
03:10 PM
MET WITH:Charmena WalkerTIME COMPLETED:
03:26 PM
ALLEGATION(S):
1
2
3
4
5
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7
8
9
Licensee left child in soiled diapers
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Mindy Mohr and Glenn Ouye made an unannounced complaint investigation visit today, and met with Licensee, Charmena Walker, for the purpose of delivering findings of the above allegation. LPAs Mohr and Ouye previously met with Charmena Walker on 03/13/2025 to open the complaint and initiate the investigation.

During the course of the investigation, LPA Mohr conducted interviews and received documents pertaining to the investigation. From 02/06/2025 through 05/01/2025, interviews were conducted with Licensee (L1), five adults (A4 -A6 & A9-A10) and attempted adult interviews.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 01-CC-20250305124910
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: WALKER, CHARMENA FCCH
FACILITY NUMBER: 483009279
VISIT DATE: 05/05/2025
NARRATIVE
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Licensee denied the allegation stating that she always changes diapers. L1 further stated months ago she had a child in diapers and would pick up the child in a dirty diaper from another provider. Adult interview (A4) stated their child would have a clean diaper at pick up, while A5 stated they do not think L1 changes diapers but cannot say for sure. Adult interviews (A9 and A10) both stated their children have gone home with diaper rashes and/or soiled diapers.

Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred and therefore is determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with Licensee, Charmena Walker. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 01-CC-20250305124910
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: WALKER, CHARMENA FCCH
FACILITY NUMBER: 483009279
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/06/2025
Section Cited
CCR
102424(a)
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Smoking is prohibited on the premises of a family child care home.
This requirement was not met as evidenced by:
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Licensee stated she will not allow any smoking in the home, if anyone smoke after hours it will be outside the home and not when children are in care.
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Based on interview Licensee has been observed smoking in the home while children were in care, which poses an immediate health and safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 01-CC-20250305124910
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: WALKER, CHARMENA FCCH
FACILITY NUMBER: 483009279
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/19/2025
Section Cited
CCR
102417(c)
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The home shall maintain telephone service.

This requirement was not met as evidenced by:
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Licensee stated her phone is now working and will not put on a call blocker when she has children in care.
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Based on interview and observation Licensee did not have a working telephone to receive phone calls which poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melinda Mohr
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6