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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483009880
Report Date: 07/18/2024
Date Signed: 07/18/2024 02:02:39 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2024 and conducted by Evaluator Elpidia Hernandez Torres
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240422100642
FACILITY NAME:ONUMAH, GLORY FCCHFACILITY NUMBER:
483009880
ADMINISTRATOR:ONUMAH, GLORYFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(301) 675-2115
CITY:FAIRFIELDSTATE: CAZIP CODE:
94533
CAPACITY:14CENSUS: 11DATE:
07/18/2024
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Licensee Glory OnumahTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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Licensee does not stay at the facility the required percentage of time
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Elpidia Hernandez Torres conducted a subsequent complaint investigation visit with licensee for the purpose of delivering complaint investigation findings. It has been alleged Licensee does not stay at the facility the required percentage of time. LPA previously met with licensee on 04/30/24 and requested facility roster ( LIC 9040), Staff contact information and schedules.

During the initial investigation an interview was conducted with licensee, three staff (S1-S3), three guardians (G1-G3), four children (C1-C4) and one other adult (A1) between 04/29/24- 05/20/2024. Licensee reported she was currently in school taking an early childhood education practicum, which required her to be absent from the family child care home Tuesdays and Thursdays from 08:00AM-01:00PM. Licensee reported she would complete the practicum by 05/23/24. Licensee reported her day care is open from 07:30AM-05:30PM Monday- Friday.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 01-CC-20240422100642
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: ONUMAH, GLORY FCCH
FACILITY NUMBER: 483009880
VISIT DATE: 07/18/2024
NARRATIVE
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Staff interviews corroborated licensee is not present in the daycare on Tuesday and Thursday mornings and will usually get back to the day care at 1pm on those days. Guardian interviews revealed they used to see licensee more frequently in the Fall of 2023, but since December 2023/January of 2024 they have seen less and less of licensee present in the home. G1 reported they used to see licensee in the home all the time, but then it dropped down to 2-3 times a week. G2 reported they only saw licensee a total of 5 or 6 times the entirety of their child’s enrollment at the day care.

LPA arrived to the home on Tuesday April 30th, 2024, at 02:36 PM, and licensee was not present in the home, licensee arrived to the home at 03:05PM.

Based on licensee's schedule 07:30AM- 05:30PM licensee is required to be present in the home 8 hours out of those 10 hours, (07:30AM-05:30PM), day care is being provided. As licensee was enrolled and attending school on Tuesdays and Thursdays 08:00AM- 01:00PM licensee was not present for the required amount of time. Therefore, the preponderance of evidence standard has been met and the above allegation is found to be substantiated. The California Code of Regulations, Title 22, Division 12 & Chapter 1, section 102417 is being cited on attached LIC 9099D . This report was reviewed with the Licensee and an exit interview was conducted. Licensee’s signature was recorded on this Complaint Investigation Report (CIR); a copy was provided and Notice of Site Visit shall be posted for 30 days. Appeal Rights were provided.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 01-CC-20240422100642
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: ONUMAH, GLORY FCCH
FACILITY NUMBER: 483009880
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/18/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/25/2024
Section Cited
CCR
102417(a)
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102417 Operation of a Family Child Care Home (a). . . When circumstances require the licensee to be temporarily absent from the home. . .absences shall not exceed 20 percent of the hours that the facility is providing care per day. This was not met as evidence by. . .
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Licensee completed her practicum on May 23, 2024. Licensee had emailed LPA her plan to stay in compliance which includes to update her hours of operation to ensure she is present 80% of the hours the facility is providing care.
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Based on the licensee's schedule she was enrolled and attending school two days a week for five hours each day, licensee was absent from the home more than 20 percent of the hours day care was being provided.This causes a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2024 and conducted by Evaluator Elpidia Hernandez Torres
COMPLAINT CONTROL NUMBER: 01-CC-20240422100642

FACILITY NAME:ONUMAH, GLORY FCCHFACILITY NUMBER:
483009880
ADMINISTRATOR:ONUMAH, GLORYFACILITY TYPE:
810
ADDRESS:2638 BALTIC DRIVETELEPHONE:
(301) 675-2115
CITY:FAIRFIELDSTATE: CAZIP CODE:
94533
CAPACITY:14CENSUS: 11DATE:
07/18/2024
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Licensee Glory OnumahTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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Licensee yells at children in care
Licensee uses high chair as a restraining device for children in care
Licensee handles children in a rough manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Elpidia Hernandez Torres conducted a subsequent complaint investigation visit with licensee/center director for the purpose of delivering complaint investigation findings. It has been alleged Licensee yells at children in care and licensee uses a high chair as a restraining device for children, and Licensee handles children in a rough manner.

During the initial investigation an interview was conducted with licensee, three staff (S1-S3), three guardians (G1-G3), four children ( C1-C4) and one other adult ( A1) between 04/29/24- 05/20/2024. Licensee reported she didn’t know what the allegations were about, she doesn’t yell at children and there isn’t a high chair in the day care, there is how ever a low feeding chair that is used for the smaller children to sit and eat In or for activities such as drawing. Licensee also reported she doesn’t handle children in a rough manner. Staff interviews corroborated there isn’t a high chair but there is a low chair that sits on the floor that is a feeding chair and it is used for other activities.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 01-CC-20240422100642
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: ONUMAH, GLORY FCCH
FACILITY NUMBER: 483009880
VISIT DATE: 07/18/2024
NARRATIVE
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 S3 reported they heard staff raise their voice a little bit louder than normal, but that staff is no longer present In the day-care. S2 reported there were a few occasions when licensee yelled “not today, no” and “ we are not going to do this today” at one child. G1 corroborated the statement, reporting there was one occasion where she heard licensee get loud and say “we’re not doing that today”, G1 entered the home after hearing that and saw a child sitting in time out. G3’s interview revealed they haven’t heard staff yell, but licensee does have a stern voice, and has heard staff raise their voice and say “no, don’t do that, you don’t do that”. G2 reported they have not heard licensee or any staff yell in the day care. Children’s interviews revealed licensee yells “be nice” when other children are pushing.

S3 and S1 both reported they had not seen licensee handle children in a rough manner. S2 reported they had seen licensee on one occasion grab a child by the arm closer to the armpit and told them to sit in a chair. Guardians reported they had not seen licensee handle children in a rough manner. Children interviews revealed teachers (Staff) do not hurt their friends. Adult (A1)’s interview revealed guardians have not complained to them about children being handled in a rough manner.

It was alleged licensee would make children sit in high chairs for long periods of time with out eating or doing an activity. A1 reported they had done a visit to the day care and observed a child sitting in the low chair during nap time with a staff member engaging in activities with the child. When asked about that, staff reported the child was disrupting other children’s nap so they placed the child in the low chair with the tray intact and kept the child busy. S3 reported the low feeding chairs are not used for discipline but are used for supervised activities for some children. Guardians all reported they have seen the low chairs. G2 reported they have received pictures of their child sitting in the chair reading a book. Children interviews revealed the low chairs are used for the babies.

Based on interviews conducted and records reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, therefore the allegations are Unsubstantiated. This report was reviewed and discussed with the licensee, She was provided with a copy of this CIR; and Appeal Rights. All licensing reports are public information and must be made available upon request for at least three years.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 7