483009971-12-13-2024-01-CC-LLEI-DC3UNW-20241218144434

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483009971
Report Date: 11/21/2024
Date Signed: 12/13/2024 09:34:20 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2024 and conducted by Evaluator Glenn Ouye

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20240812112500

FACILITY NAME:	CASTON, MAXINE FCCH		FACILITY NUMBER:	483009971
ADMINISTRATOR:	CASTON, MAXINE		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(707) 557-4375
CITY:	VALLEJO	STATE: CA	ZIP CODE:	94589
CAPACITY:	14	CENSUS: 5	DATE:	11/21/2024
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Maxine Caston		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Licensee did not ensure child's diapering needs were met
Licensee did not properly secure child in high chair

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Glenn Ouye made an unannounced visit today and met with Licensee, Maxine Caston to complete the invetigation and deliver findings for the above allegations. LPA Ouye previously met with licensee on 8/20/24 to initiate the complaint investigation. During the course of the investigation from 8/20/24 through 11/21/24, LPA Ouye obtained documents, made observations, and conducted interviews with licensee (L1), staff (S2) and five parents (P1-P5) and attempted children's interviews.

The allegation that the licensee did not ensure child's diapering needs were met, specifically that feces were found in the childs private area, that the child was not changed often enough, and that the child (C1) developed a rash or sores while in care. L1 further stated that she uses gloves and wipes when changing gthe children's diapers and though she's been asked to use other products or methods when diapering, she declines to do so unless medically advised by a doctor. L1 also recommened that C1 be seen by a doctor for the rash or sores.

Parents (P1- P5) who's children were in diapers did not indicate that their children had any issues or they had any concerns with their children's diapering at the facility. The licensee supplies the diapers and wipes for the children use.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Glenn Ouye
LICENSING EVALUATOR SIGNATURE:	DATE: 12/13/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/13/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20240812112500

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: CASTON, MAXINE FCCH	FACILITY NUMBER: 483009971
	VISIT DATE: 11/21/2024

NARRATIVE

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Parents (P1- P5) who's children were in diapers did not indicate that their children had any issues or they had any concerns with their children's diapering at the facility. The licensee supplies the diapers and wipes for the children use.

The allegation that the Licensee did not properly secure child in high chair, specifically that a child was about to fall from a high chair due to not being buckled in the highchair. The licensee and staff said that children are always buckled into the highchair when in use and the tray is then put into place. Both acknowledged that there has been a child in care who attempts to put their leg on the tray but is always buckled in and cannot fall out. C2 has since been moved to the table with other children when eating.

The parent's P1-P5 all said that their children don't use the highchair so they did not pay any attention to the highchair or that there their children were not in the highchair during pick up time so they could not say that they ever witnessed their child being buckled into the highchair.

Based on the investigation, there was no conclusive evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur therefore the allegation is unsubstantiated.

There were no violations of the California Code of Regulations, Title 22, Division 12 cited at this time. Appeal Rights were provided.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Glenn Ouye
LICENSING EVALUATOR SIGNATURE:	DATE: 12/13/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/13/2024

LIC9099 (FAS) - (06/04)

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