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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483010114
Report Date: 06/07/2024
Date Signed: 06/07/2024 01:20:53 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2024 and conducted by Evaluator Yang Yang
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240326140755
FACILITY NAME:CIRCLE OF FRIENDS CHILD DEVELOPMENT CENTERFACILITY NUMBER:
483010114
ADMINISTRATOR:TANYA MCKNEELYFACILITY TYPE:
850
ADDRESS:3045 ROCKVILLE ROADTELEPHONE:
(707) 425-2717
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:99CENSUS: 24DATE:
06/07/2024
UNANNOUNCEDTIME BEGAN:
10:13 AM
MET WITH:Farm Saelee, Center DirectorTIME COMPLETED:
01:29 PM
ALLEGATION(S):
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-Day care child sustained injury due to staff neglect
-Staff did not provide day care child with first aid
INVESTIGATION FINDINGS:
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A follow-up complaint investigation visit was made today by Licensing Program Analyst (LPA), Y. Yang to deliver complaint investigation findings. Previously, investigation visits were made to the facility by the LPA on 03/28/24 and 04/03/24. It has been alleged that daycare child C1 sustained an injury due to staff neglect and that staff did not provide child C1 with first aid. Specifically, it was alleged that on a specified date, child C1 sustained a head injury that resulted in a cut to the back of the child’s head and was not provided first aid treatment.

During the initial investigation visit to the facility on 03/28/24, the LPA met with the center director, Farm Saelee to discuss the allegations. The director denied the allegations but stated that she acknowledges that child C1 sustained an injury while playing on the center’s main playground. The director stated that the injury was an accident and not due to neglect or a lack of supervision. The director stated that first aid was not provided because C1’s teacher, staff S2 assessed the child and did not observe any injuries that warranted first aid treatment at the time. The director stated that during afternoon pickup, child C1’s authorized representative observed dried blood on the child’s jacket collar and shirt collar and a cut on the back of the child’s head. The director stated that the wound was not observed by any staff members while the child was in care. (Continuned on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Yang YangTELEPHONE: 707-588-5026
LICENSING EVALUATOR SIGNATURE:

DATE: 06/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2024 and conducted by Evaluator Yang Yang
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240326140755

FACILITY NAME:CIRCLE OF FRIENDS CHILD DEVELOPMENT CENTERFACILITY NUMBER:
483010114
ADMINISTRATOR:TANYA MCKNEELYFACILITY TYPE:
850
ADDRESS:3045 ROCKVILLE ROADTELEPHONE:
(707) 425-2717
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:99CENSUS: 24DATE:
06/07/2024
UNANNOUNCEDTIME BEGAN:
10:13 AM
MET WITH:Farm Saelee, Center DirectorTIME COMPLETED:
01:29 PM
ALLEGATION(S):
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2
3
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5
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9
-Staff did not notify day care child's parent of injury
INVESTIGATION FINDINGS:
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A follow-up complaint investigation visit was made today by Licensing Program Analyst (LPA), Y. Yang to deliver complaint investigation findings. Previously, investigation visits were made to the facility by the LPA on 03/28/24 and 04/03/24. It has been alleged that staff did not notify a daycare child's authorized representative of an injury that occurred at the center.

During the initial investigation visit to the facility on 03/28/24, the LPA met with the center director, Farm Saelee to discuss the allegation. The director stated that she acknowledges that child C1 sustained an injury to the back of their head while playing on the center’s main playground. The director stated that the injury was an accident and not due to neglect or a lack of supervision. The director stated that first aid was not provided because C1’s teacher, staff S2 assessed the child and did not observe any injuries that warranted first aid treatment at the time. The director stated that during afternoon pickup, child C1’s authorized representative observed dried blood on the child’s jacket collar and shirt collar and a cut on the back of the child’s head. The director stated that the wound was not observed by any staff members while the child was in care. (Continued on LIC9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Yang YangTELEPHONE: 707-588-5026
LICENSING EVALUATOR SIGNATURE:

DATE: 06/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 01-CC-20240326140755
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: CIRCLE OF FRIENDS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 483010114
VISIT DATE: 06/07/2024
NARRATIVE
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Staff S2 was interviewed on 03/28/24 and stated that immediately after she observed C1 lose their balance and fall to the ground, she comforted and examined C1 for injuries. Staff S2 stated that C1 indicated that they bumped their head on the playground’s rubberized floor. Staff S2 stated that she did not observe or feel any injuries on C1’s head or body or any signs of a concussion. Staff S2 stated that first aid would have immediately been provided if any injuries or concussion symptoms were observed. Staff S2 stated that C1 appeared normal the rest of the day and did not complain about any pain or discomfort.

The center director stated that the incident occurred in the morning at approximately 11:00am and she was not notified by S2 until after the child was signed out by their authorized representative that day at approximately 04:30pm. Staff S2 stated that she verbally notified C1’s authorized representative of the incident after being questioned about the dried blood at pick up time. Per the center’s written policy regarding head injuries, any time a child hits or bumps their head, the lead teacher or center director shall immediately call the child’s authorized representative, send a message along with a photo attachment to the child’s authorized representative via the “Line Leader” app, complete an incident report, and notify the center director of the injury. Based on interviews conducted, it was corroborated that C1’s authorized representative was not notified of C1 bumping their head on the playground’s rubber playground surfacing.

Based on information obtained from interviews and documents obtained during the investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be substantiated. California Code of Regulations, Title 22 is being cited on the attached LIC 9099-D. An exit interview was conducted, and this report was read and discussed with the center director, Farm Saelee. Appeal rights were provided. The Notice of Site Visit shall be posted for 30 days.

SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Yang YangTELEPHONE: 707-588-5026
LICENSING EVALUATOR SIGNATURE:

DATE: 06/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/07/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 01-CC-20240326140755
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: CIRCLE OF FRIENDS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 483010114
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/07/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/10/2024
Section Cited
CCR
101226(a)(2)
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Health-Related Services
(a)The licensee shall immediately notify the child's authorized representative if the child becomes ill or sustains an injury more serious than a minor cut or scratch. The licensee shall obtain specific instructions from the authorized representative regarding action to be taken.
(2) In the case of less serious injuries including, but not limited to, minor cuts, scratches and bites from other children requiring assessment and/or administration of first aid by staff, the licensee shall document the injury in the child's record and notify the child's authorized representative of the nature of the injury when the child is picked up from the center. This requirement was not met as evidenced by:
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This deficiency has been cleared during today's follow up visit. The center director, Farm Saelee provided proof to the LPA that an all staff training was held on 03/28/24 to cover the center's standard operating procedures regarding reporting requirements and injury reports.
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Based on the LPA's interviews with staff S1-S4 on 03/28/24 and 04/03/24, it was corroborated that on a specified date, the authorized representative of child C1 was not notified of an injury that occurred at the center that day. This posed a potential health and safety risk to the child in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Yang YangTELEPHONE: 707-588-5026
LICENSING EVALUATOR SIGNATURE:

DATE: 06/07/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/07/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 01-CC-20240326140755
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: CIRCLE OF FRIENDS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 483010114
VISIT DATE: 06/07/2024
NARRATIVE
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Staff S2 was interviewed on 03/28/24 and stated that immediately after she observed C1 lose their balance and fall to the ground, she comforted and examined C1 for injuries. Staff S2 stated that C1 indicated that they bumped their head on the playground’s rubberized floor. Staff S2 stated that she did not observe or feel any injuries on C1’s head or body or any signs of a concussion. Staff S2 stated that first aid would have immediately been provided if any injuries or concussion symptoms were observed. Staff S2 stated that C1 appeared normal the rest of the day and did not complain about any pain or discomfort.

During the investigation, the LPA obtained and reviewed security camera footage from the facility. In the camera footage, the LPA observed child C1 and staff S2 standing next to each other on the playground. Child C1 was observed standing on an approximately one-foot-tall plastic stepping block-- a part of a “Kaplan Alfresco Modular Gym” that was on the playground. The video shows the plastic block slide forward as C1 leaned back onto the wooden permitter fence and fall onto the rubberized floor below. Within seconds of C1 falling onto the floor, staff S2, who was positioned next to C1 picked C1 up from the floor. Staff S2 checked C1 for injuries and held C1 in her arms and for approximately two minutes before releasing C1 back on to the playground to resume playing. Staff S2 was observed on camera performing a follow up check on C1 one minute after C1 was allowed to resuming playing.

During the investigation, the LPA made unannounced site visits on 03/28/24 and 04/03/24 to make observations in the classrooms and interview staff. The LPA did not observe any evidence of a lack of care and supervision in any of the classrooms during the unannounced visits. The LPA reviewed the center’s care and supervision and injury policies with the center director. Staff members S1-S4 were interviewed regarding the allegations. The interviews did not reveal information to support the allegations.

Although it was corroborated that child C1 sustained an injury while in care, based on available information, there is not a preponderance of evidence to prove that the injury was due to staff neglect or that staff failed to provide child C1 with first aid. Therefore, the allegations are determined to be unsubstantiated at this time. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the facility’s director, Farm Saelee. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today’s date.

SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Yang YangTELEPHONE: 707-588-5026
LICENSING EVALUATOR SIGNATURE:

DATE: 06/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/07/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5