483010324-3-9-2026-01-CC-MMOR-DS3JWT-20260311072514

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483010324
Report Date: 03/09/2026
Date Signed: 03/09/2026 02:38:13 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/12/2025 and conducted by Evaluator Jennifer Patel

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20251212085650

FACILITY NAME:	LITTLE FLOWERS MONTESSORI		FACILITY NUMBER:	483010324
ADMINISTRATOR:	BONNIE KAI YAN YIP		FACILITY TYPE:	850
ADDRESS:	2500 NORTH TEXAS STREET		TELEPHONE:	(707) 665-5530
CITY:	FAIRFIELD	STATE: CA	ZIP CODE:	94533
CAPACITY:	164	CENSUS:	DATE:	03/09/2026
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Bonnie Yip		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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Staff yelled at daycare child.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jen Patel conducted an unannounced complaint investigation visit to the facility and met with the Director, Bonnie Yip (D1), for the purpose of delivering findings related to the above allegation. LPA previously met with D1 on 12/16/25. From 12/16/2025 to 3/3/2026, interviews were conducted with D1, AD, 6 staff (S1-S6), 5 children (C4-C8), and 4 parents (P1-P4). During the course of the investigation, LPA gathered information, received statements, and made observations of the facility and its equipment. Additional adult interviews were attempted.

D1 acknowledged she yells. AD stated staff voices can be loud and perceived as yelling. Statements regarding yelling were consistent across multiple independent sources, including staff, children, and a parent eyewitness. S4 admitted to raising their voice at children and reported hearing other staff raise their voices. S2 stated they have heard teachers yell at children for not putting their shoes on and stated children are yelled at in the nap room. S2 further stated D1 yells at children during nap time. S3 stated that while on break, they heard staff yelling in the hallway at a volume they felt was unnecessary for the group of children.

P3 stated they have heard a teacher yell. P4 stated they specifically witnessed D1 get in close proximately to a child’s face, eye level, and repeatedly yelled at the child while the class was lined up in the hallway. P4 stated it was “harsh scolding” and “it felt excessive”. P4 further stated that, immediately after the incident, three children began crying upon entering the classroom.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Jennifer Patel
LICENSING EVALUATOR SIGNATURE:	DATE: 03/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/12/2025 and conducted by Evaluator Jennifer Patel

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20251212085650

FACILITY NAME:	LITTLE FLOWERS MONTESSORI		FACILITY NUMBER:	483010324
ADMINISTRATOR:	BONNIE KAI YAN YIP		FACILITY TYPE:	850
ADDRESS:	2500 NORTH TEXAS STREET		TELEPHONE:	(707) 665-5530
CITY:	FAIRFIELD	STATE: CA	ZIP CODE:	94533
CAPACITY:	164	CENSUS:	DATE:	03/09/2026
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Bonnie Yip		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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Staff does not provide a safe environment for daycare children.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jen Patel conducted an unannounced complaint investigation visit to the facility and met with the Director, Bonnie Yip (D1), for the purpose of delivering findings related to the above allegation. LPA previously met with D1 on 12/16/25. From 12/16/2025 to 3/3/2026, interviews were conducted with D1, AD, 6 staff (S1-S6), 5 children (C4-C8), and 4 parents (P1-P4). During the course of the investigation, LPA gathered information, received statements, and made observations of the facility and its equipment. Additional adult interviews were attempted.

D1 denied the allegation that staff do not provide a safe environment for children. Interviews with S1, S4-S6 stated they believe the facility is a safe environment for children. S2 stated concerns for child safety citing instances where a child was allowed to jump on their bed. S3 stated safety concerns regarding play yard supervision. S4 further stated they feel they have been properly trained in supervision.
Parent interviews did not corroborate concerns related to supervision or safety. P1 stated they’ve had a good experience. P3 stated their child has had no incidents requiring medical attention and their child’s injuries come from playing on the playground.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Jennifer Patel
LICENSING EVALUATOR SIGNATURE:	DATE: 03/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 5

Control Number 01-CC-20251212085650

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LITTLE FLOWERS MONTESSORI	FACILITY NUMBER: 483010324
	VISIT DATE: 03/09/2026

NARRATIVE

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Statements obtained during the investigation did not corroborate the allegation that staff failed to provide a safe environment. Staff interviews and available information did not corroborate that children were permitted to engage in unsafe climbing behaviors. LPA inspected play ground equipment and determined it is appropriate for ages 2-12 years old.

During the investigation, LPA did not observe an unsafe environment or equipment that would pose a risk to children, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred and therefore is determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the facility’s Director, Bonnie Yip. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Jennifer Patel
LICENSING EVALUATOR SIGNATURE:	DATE: 03/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2026

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20251212085650

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LITTLE FLOWERS MONTESSORI	FACILITY NUMBER: 483010324
	VISIT DATE: 03/09/2026

NARRATIVE

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C4, C5, and C7 stated they have heard teachers yell or raise voices. C4 stated teachers raise their voices when children get in trouble and stated their “ears hurt.” C5 stated teachers raise their voices. C7 stated teachers yelled at another child.

Such conduct is inconsistent with ensuring children are accorded dignity in their personal relationships with staff. Yelling in close proximity to a child’s face and at a volume causing distress is inconsistent with maintaining a respectful and dignified interaction.

Based on LPA’s interviews and observations, the preponderance of evidence standard is satisfied. Therefore, the above allegation are found to be substantiated. The following violations of the California Code of Regulations, Title 22; Division 12: see LIC 9099D.

This report was reviewed and discussed with the facility’s representative,Bonnie Yip. Appeal rights were provided. A Notice of Site Visit shall be posted for 30 days from today’s visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Jennifer Patel
LICENSING EVALUATOR SIGNATURE:	DATE: 03/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2026

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 01-CC-20251212085650

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LITTLE FLOWERS MONTESSORI	FACILITY NUMBER: 483010324
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 03/09/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 04/09/2026 Section Cited CCR 101223(a)(1)	1 2 3 4 5 6 7	(a)The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This was not met at evidenced by:	1 2 3 4 5 6 7	D1 stated she will review the facility’s Personal Rights policy requirements to ensure understanding of appropriate behavior and guidance techniques and will implement a training for all facility staff. Documentation of the completed training will be provided to jennifer.patel@dss.ca.gov
	8 9 10 11 12 13 14	D1 acknowledged she yells and interviews with staff corrobrorated that staff yell which poses a potential risk to the health, safety, and personal rights of persons in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Jennifer Patel
LICENSING EVALUATOR SIGNATURE:	DATE: 03/09/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2026

LIC9099 (FAS) - (06/04)

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