483010324-5-26-2026-01-CC-MMOR-DUMVC5-20260601161834

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483010324
Report Date: 05/14/2026
Date Signed: 05/26/2026 02:26:03 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2026 and conducted by Evaluator Jennifer Patel

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20260303093603

FACILITY NAME:	LITTLE FLOWERS MONTESSORI		FACILITY NUMBER:	483010324
ADMINISTRATOR:	BONNIE KAI YAN YIP		FACILITY TYPE:	850
ADDRESS:	2500 NORTH TEXAS STREET		TELEPHONE:	(707) 665-5530
CITY:	FAIRFIELD	STATE: CA	ZIP CODE:	94533
CAPACITY:	164	CENSUS:	DATE:	05/14/2026
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Bonnie Yip		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff are operating out of ratio
Staff speak inappropriately in the presence of daycare children

INVESTIGATION FINDINGS:

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*This is an amended report.*
Licensing Program Analyst (LPA) Jen Patel conducted an unannounced complaint investigation visit to the facility and met with the Director, Bonnie Yip (D1), for the purpose of delivering findings related to the above allegations. D1 had to leave the facility early, LPA continued visit with Assistant Director Loubna Waaziz (AD1). LPA met with D1 on 3/9/2026 to open the complaint. During the course of the investigation, LPA conducted interviews, received documents and made observations. From 3/9/2026 to 05/14/2026 interviews were conducted with D1, four staff (AD1, S1-S3), and four parents (P1-P4). Additional adult interviews were attempted.

D1 stated there was an incident involving two children (C1 & C2) climbing a bookshelf and a staff member speaking inappropriately to the children. D1 stated she was not at the facility on the day of the incident. S1 stated she saw C1 and C2 climb on the bookshelves then end up behind the shelf and on the windowsill.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Jennifer Patel
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20260303093603

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LITTLE FLOWERS MONTESSORI	FACILITY NUMBER: 483010324
	VISIT DATE: 05/14/2026

NARRATIVE

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This is an amended report.
S1 further confirmed they did state C1 and C2 are big, but the comment was not meant in a negative way that C1 and C2 are both tall and difficult to pick up. S2 stated that S1 described the children as “big”, meaning C1 and C2 were difficult to pick up because they are tall, especially when they were climbing on the bookshelves and had gotten themselves between the shelves and the window, requiring staff to lift them out. S1 stated they weren’t sure if C1 and C2 heard the comment. P1 stated C1 and C2 heard the comment about them being “big” children but didn’t react to it.

Additionally, D1 denied the allegation that the facility operates out of ratio stating she was in the Lilly room on the morning of 3/3/2026 at 8:00AM. D1 stated she moves from room to room as needed and her sign in/out records do not reflect what room she is in to meet ratio standards.

Based on LPA record review, D1 logged in at 8:00am, AD1 logged in at 9:30am, and the staff member assigned to the Lilly Room (S2) logged in at 8:15am on 3/3/2026. Per records obtained, no other staff member was logged in to work in the Lilly room on 3/3/2026. According to sign in/out records, 13 children were checked into the Lilly room at 9:00am. However, because D1 stated she floats between rooms as needed, the staff log
in/out records will not document which rooms D1 was assisting. AD1, S1-S3 stated the facility maintains a 12:1 child/teacher ratio. S1-S3 stated they communicate with D1 and AD1 when rooms get the 13th child the facility will shuffle teachers around to maintain a 12:1 ratio. AD1 stated that she requests that teacher communicate with AD1 when they are at their 12th child.

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Jennifer Patel
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20260303093603

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LITTLE FLOWERS MONTESSORI	FACILITY NUMBER: 483010324
	VISIT DATE: 05/14/2026

NARRATIVE

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This is an amended document.
P1 stated they counted one staff member and 13 children present in the Lilly room on 3/3/3026 when they dropped off their child in the morning at 9:00am. P1 said the facility was operating out of ratio for at least five minutes, as they did not see another staff member enter the room when they left. P1 stated there was another instance in November 2025 when the facility was operating out of ratio. P1 saw 14-15 children sitting at the table in the Lilly room and one staff member. P4 confirmed that one staff member was present during drop-off in the Lilly room on 3/3/2026 at 9:27am. P3 stated there is always two staff members present in the Lilly room during pick up.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred and therefore is determined to be unsubstantiated. There were no Title 22 deficiencies cited.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the facility representative, Loubna Waaziz. Appeal rights were provided.

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Jennifer Patel
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

LIC9099 (FAS) - (06/04)

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