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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483010480
Report Date: 05/18/2026
Date Signed: 05/18/2026 03:41:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2026 and conducted by Evaluator Jessica Gaumann
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20260430143904
FACILITY NAME:BAYNORTH LEARNING CENTER - INFANTFACILITY NUMBER:
483010480
ADMINISTRATOR:LYSANDREA JACKSONFACILITY TYPE:
830
ADDRESS:2100 PENNSYLVANIA AVENUETELEPHONE:
(707) 720-5278
CITY:FAIRFIELDSTATE: CAZIP CODE:
94533
CAPACITY:18CENSUS: 2DATE:
05/18/2026
UNANNOUNCEDTIME BEGAN:
01:46 PM
MET WITH:Lysandrea JacksonTIME COMPLETED:
02:46 PM
ALLEGATION(S):
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Unqualified staff provided care and supervision to infants.
INVESTIGATION FINDINGS:
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A complaint investigation visit was made today by Licensing Program Analyst (LPA), Jessica Gaumann who met with Director, Lysandrea Jackson for the purpose of delivering complaint investigation findings for the above allegation. LPA met with Director on 05/05/202 to initiate the investigation by discussing the allegation, conducting interviews, making observations, and requesting documents.

It is alleged that unqualified staff provided care and supervision to infants. At today’s inspection, the facility was toured inside. There were 2 infants being supervised by 1 staff member at the facility during the time.

During the course of the investigation, LPA conducted interviews with the Director (D1), 1 staff (S1) and reviewed & received records. On multiple occasions, LPA observed the day care infants being supervised by one unqualified staff member.

Continued on LIC 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Jessica Gaumann
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 01-CC-20260430143904
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: BAYNORTH LEARNING CENTER - INFANT
FACILITY NUMBER: 483010480
VISIT DATE: 05/18/2026
NARRATIVE
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Record review revealed S1 did not have infant Early Childhood Education (ECE) units on file at the facility. Statements from D1 and S1 confirmed these are the only ECE units the facility has on file for S1.

Based on the information gathered during this investigation, the preponderance of the evidence standard has been met. Therefore, the allegation is determined to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. Appeal rights were provided. An exit interview was conducted, and this report was read and discussed with the facility’s Director, Lysandrea Jackson. A notice of site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Jessica Gaumann
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 01-CC-20260430143904
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: BAYNORTH LEARNING CENTER - INFANT
FACILITY NUMBER: 483010480
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/18/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/08/2026
Section Cited
CCR
101416.2(b)
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101416.2(b)...infant care teacher shall have completed, with passing grades, at least three postsecondary semesters or equivalent quarter units in early childhood education or child development...units related to the care of infants...approved college or university.

This requirement was not met as evidenced by:
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Director stated she will be working in the infant room unitl a qualified infant teacher is hired. D1 stated she will get S1 enrolled into an infant class and request an exemption until the course is completed to LPA Gaumann via email: jessica.gaumann@dss.ca.gov
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Based on record review and interview, staff did not have the required units and no verification of staff Infant ECE units were present at the facility which poses a potential risk to the health, safety, and personal rights of persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Jessica Gaumann
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3