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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483010481
Report Date: 05/18/2026
Date Signed: 05/18/2026 03:36:24 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2026 and conducted by Evaluator Jessica Gaumann
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20260430144525
FACILITY NAME:BAYNORTH LEARNING CENTER - PRESCHOOLFACILITY NUMBER:
483010481
ADMINISTRATOR:LYSANDREA JACKSONFACILITY TYPE:
850
ADDRESS:2100 PENNSYLVANIA AVENUETELEPHONE:
(707) 720-5278
CITY:FAIRFIELDSTATE: CAZIP CODE:
94533
CAPACITY:53CENSUS: 17DATE:
05/18/2026
UNANNOUNCEDTIME BEGAN:
12:12 PM
MET WITH:TIME COMPLETED:
01:12 PM
ALLEGATION(S):
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Facility is operating out of ratio.
INVESTIGATION FINDINGS:
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A complaint investigation visit was made today by Licensing Program Analyst (LPA), Jessica Gaumann who met with Director, Lysandrea Jackson for the purpose of delivering complaint investigation findings for the above allegation. LPA met with Director on 05/05/26 to initiate the investigation by discussing the allegation, conducting interviews, making observations, and requesting documents.

At today’s inspection, the facility was toured inside. During today’s visit, LPA observed 17 sleeping children, of which 3 were awake, being supervised by two unqualified staff with no units.

In addition, on 05/05/26 LPA observed 19 children being supervised by one qualified teacher and one unqualified aide.

Continued on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Jessica Gaumann
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 01-CC-20260430144525
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: BAYNORTH LEARNING CENTER - PRESCHOOL
FACILITY NUMBER: 483010481
VISIT DATE: 05/18/2026
NARRATIVE
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During the course of the investigation, LPA conducted interviews with the Director (D1), 3 staff (S1 – S3) and reviewed & received records. D1 stated that due to staffing issues, the facility has operated the preschool classroom out of ratio on multiple dates. S1 stated they were left alone with more that 12 day care children at one time on multiple dates. S2 stated that she was an Aide. S3 stated she does not have any Early Childhood Education units (ECE). Record review revealed there were no ECE units on file for S2 or S3 at the facility.

Based on the information gathered during this investigation, the preponderance of the evidence standard has been met. Therefore, the allegation is determined to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. Appeal rights were provided. An exit interview was conducted, and this report was read and discussed with the facility’s Director, Lysandrea Jackson. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Jessica Gaumann
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 01-CC-20260430144525
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: BAYNORTH LEARNING CENTER - PRESCHOOL
FACILITY NUMBER: 483010481
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/18/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/08/2026
Section Cited
CCR
101216.3(a)
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101216.3(a) Teacher-Child Ratio. There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance.

This requirement was not met as evidenced by:
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Director stated she has interviews scheduled to hire qualified teacher. D1 will submit an updated LIC500 and a written statement of where each teacher will be scheudled in order to maintain compliane submitted to LPA Gaumann via email: jessica.gaumann@dss.ca.gov
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Based on observation and interviews, on multiple occasions, unqualified staff was supervising over 12 day care children at one time which poses a potential risk to the health, safety, and personal rights of persons in care.
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Type B
06/08/2026
Section Cited
CCR
101230(c)(1)
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101230(c) A teacher-child ratio of one teacher supervising 24 napping children is permitted provided that the remaining teachers necessary to meet the overall ratio...are immediately available at the center.(1)An aide...who meets the requirements...may supervise 24 napping children in place of a teacher if the conditions specified in (c) above are met.

This requirement was not met as evidenced by:
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Director stated she will provide a written statement on how she will ensure that ratio is being met during nap time, ensuring an aide is not left alone when children are not sleeping during nap time LPA Gaumann via email: jessica.gaumannl@dss.ca.gov.
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Based on LPA observations, facility was out of ratio as 3 of 17 children were awake while napping and being supervised by two unqualfied staff and no teacher which poses a potential risk to the health, safety, and personal rights of persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Jessica Gaumann
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
LIC9099 (FAS) - (06/04)
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