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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483010733
Report Date: 02/13/2025
Date Signed: 02/13/2025 10:24:31 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/07/2024 and conducted by Evaluator Cindy Castro
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20241107120343
FACILITY NAME:REED, TAMARA FCCHFACILITY NUMBER:
483010733
ADMINISTRATOR:TAMARA REEDFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(707) 652-3800
CITY:VALLEJOSTATE: CAZIP CODE:
94591
CAPACITY:12CENSUS: 3DATE:
02/13/2025
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Tamara ReedTIME COMPLETED:
10:35 AM
ALLEGATION(S):
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Licensee does not ensure home is clean and orderly.

Licensee shouted at a parent in the presence of day care children.
INVESTIGATION FINDINGS:
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On 02/13/25, Licensing Program Analyst (LPA) Cindy Castro, made a subsequent complaint investigation inspection, for the purpose of delivering complaint findings and met with Licensee, Tamara Reed. It has been alleged that Licensee does not ensure home is clean and orderly and that Licensee shouted at a parent in the presence of daycare children.
LPA C. Castro, previously conducted inspections on 11/14/24 and 12/04/24 to initiate and conduct investigation.

During the investigation interviews were conducted with licensee, Complainant, three parents (P1-P3), one Adult (A1), an interview was attempted with an additional parent. Interviews were conducted between 11/14/24- 02/11/25. During initial visit on 11/14/24 Licensee denied allegations and stated her house was disorganized because she had been sick for two days and her Family Childcare Home (FCCH) was closed till the following week. Licensee added that the carpets were cleaned in October 2024 and some of the stains do not come off. Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Cindy Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20241107120343
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: REED, TAMARA FCCH
FACILITY NUMBER: 483010733
VISIT DATE: 02/13/2025
NARRATIVE
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Licensee reported an altercation with a parent and Adult (A1) who were picking up a child’s belongings in which law enforcement was called but did not appear on the scene, due to parent and A1 leaving the premises.Licensee stated that her voice was stern when she asked parent and A1 to leave premises. Licensee reported that there were no daycare children at that time and only her own two children were inside the home during the incident. Licensee noted that incident took place in the front of her home on the street on 11/06/2024.

Parents interviewed did not report any concerns with the cleanliness or order of the FCCH. Interviews with other individuals revealed conflicting information in which one individual admitted having knowledge about the home being unclean but reporting to another individual that the home was clean. During previous inspection conducted on 11/14/24, LPA observed the home had debris on the carpets and a fork in the middle of a walkway. LPA observed a trash bag on the kitchen that was overflowing with trash and the dining room table with food crumbs. LPA also observed animal feces and scattered debris in the backyard. Licensee reported that her FCCH was closed due to illness and that was the reason her home was disorganized. LPA did not observe any children in care and no deficiencies were cited on 11/14/24. LPA advised licensee of Operation of FCCH, Title 22 Regulations, that the home shall be kept clean and orderly. During subsequent inspections conducted on 12/04/24 and 02/13/25, LPA observed that licensee had picked up and debris from the hallway and animal feces had been picked up in the backyard. During inspection on 02/13/25 LPA observed licensee was vacuuming the carpets and had organized the home. The allegation for licensee does not ensure home is clean and orderly is unsubstantiated.

Interviews revealed that there was an incident that occurred between a parent, A1 and licensee on 11/06/24 in which police was called but did not arrive. The interviews did not corroborate the allegation, as A1 stated not stepping inside the FCCH and it is unclear as to the number of children that were present. A1 reported that licensee closed the door and followed them out of the FCCH and shouted. Another interview revealed that “all the children” were present but did not specify number of children or what licensee yelled. Parents interviewed did not report licensee shouting at them nor while children are present. The allegation for the licensee shouted at a parent in the presence of day care children is unsubstantiated.

Based on interviews conducted and records reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, therefore the allegations are unsubstantiated. This report was reviewed and discussed with the licensee, Tamara Reed. She was provided with a copy of report and Appeal Rights. All licensing reports are public information and must be made available upon request for at least three years.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Cindy Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2