483010752-10-23-2026-01-CC-MAUN-DZAUHF-20261028153552

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483010752
Report Date: 10/23/2026
Date Signed: 10/23/2026 10:28:22 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2026 and conducted by Evaluator Ivet Zamora Perez

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20260729092730

FACILITY NAME:	RODRIGUEZ-PALAZZO, KARLA FCCH		FACILITY NUMBER:	483010752
ADMINISTRATOR:	RODRIGUEZ-PALAZZO, KARLA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(415) 425-4409
CITY:	VALLEJO	STATE: CA	ZIP CODE:	94591
CAPACITY:	14	CENSUS: 4	DATE:	10/23/2026
		UNANNOUNCED	TIME BEGAN:	09:14 AM
MET WITH:	Karla Rodriguez Palazzo		TIME COMPLETED:	10:50 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Licensee inappropriately disciplined child in care
Licensee inappropriately spoke to daycare child

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Ivet Zamora Perez made an unannounced complaint investigation visit today and met with Licensee, Karla Rodriguez-Palazzo for the purpose of delivering findings for the above allegations. LPA Zamora Perez previously met with Licensee Karla Rodriguez-Palazzo on 08/05/2026 to open the complaint. Subsequent visits were made on 08/21/2026 & 09/15/2026 to further investigate the complaint.

During the course of the investigation, LPA Zamora Perez conducted interviews, made observations, and received documents pertaining to the investigation. From 08/05/2026 through 10/09/2026, interviews were conducted with Licensee, three staff (S1-S3), six children (C1-C6) and six parents (P1- P6).

Licensee denied the allegations stating she does not speak or discipline children inappropriately, further stating her form of discipline is to sit down with the child and talk with them. Licensee stated she communicates with the parents so they can work together to have their children comfortable and advance in their development.
Continued on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Ivet Zamora Perez
LICENSING EVALUATOR SIGNATURE:	DATE: 10/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 01-CC-20260729092730

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: RODRIGUEZ-PALAZZO, KARLA FCCH	FACILITY NUMBER: 483010752
	VISIT DATE: 10/23/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Continued from LIC 9099

Staff interviews (S1-S3) all stated staff do not yell at children further stating the Licensee will speak to parents if a child had a difficult day. S1 specifically stated they discipline children by having them sit in a chair for 8-10 minutes, while S2 stated they re-direct and talk to the children.

Children interview (C5) stated the Licensee locked them in the bathroom and was told by the Licensee she didn’t want to see their ugly face. Parent interviews (P1-P6) all stated they did not have any concerns with the facility. P2 stated the Licensee disciplines children by re-directing them. P3 and P4 further stated they have heard the Licensee speak to the children in a soft voice, while P6 stated they never heard the Licensee speak inappropriately to children. On 09/15/2026 LPA inspected the restroom doorknob and confirmed with Licensee that the only way to lock the door is from the inside of the restroom.

Based on the information gathered during this investigation, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the allegations occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with Licensee, Karla Rodriguez-Palazzo. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Ivet Zamora Perez
LICENSING EVALUATOR SIGNATURE:	DATE: 10/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2