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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 485407833
Report Date: 06/01/2023
Date Signed: 06/01/2023 05:25:47 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/27/2023 and conducted by Evaluator Melchisedeck Augustin
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20230227160447
FACILITY NAME:LEARNING EXPERIENCE-PRESCHOOL, THEFACILITY NUMBER:
485407833
ADMINISTRATOR:JENNIFER HANSENFACILITY TYPE:
850
ADDRESS:1959 PEABODY ROADTELEPHONE:
(707) 305-4336
CITY:VACAVILLESTATE: CAZIP CODE:
95687
CAPACITY:120CENSUS: 77DATE:
06/01/2023
UNANNOUNCEDTIME BEGAN:
03:25 PM
MET WITH:Biane Isbeih - Center DirectorTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff are not properly sanitizing facility resulting spread of hand foot mouth disease.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Melchisedeck Augustin made a subsequent complaint-investigation visit and met with Center Director, Biane Isbeih (CD) for the purpose of delivering finding for the above allegation. LPA previously met with Licensee, Jia Yuan Lou (LS) on 03/08/23 to initiate the investigation by discussing the purpose of the visit, conducting interviews with LS and staff, making observations; and requested a facility roster of the children currently in care. It is alleged that staff are not properly sanitizing the facility resulting in spread of hand, foot, and mouth disease.

LPA interviewed LS, CD and seven staff (S1-S7), and five parents (P1-P5) from 03/08/23 through 06/01/23. LS denied claims about staff not properly sanitizing the facility resulting in Hand, Foot & Mouth (HFM) disease, LS was uncertain of how many cases of HFM the facility had within the last 90 days, and LS acknowledged HFM was very contagious and did spread quickly, and stated her corporate office had a strict policy on maintaining the facility’s cleanliness. (Continue to LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melchisedeck Augustin
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20230227160447
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LEARNING EXPERIENCE-PRESCHOOL, THE
FACILITY NUMBER: 485407833
VISIT DATE: 06/01/2023
NARRATIVE
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LS claimed staff were required to use and signed off on a checklist for their daily cleaning during the children’s nap time, and toys that went in a child’s mouth went in a toy bath to either be cleaned at night or when the class closed; and staff used soap and water to clean items such as chair handles and frequently touched surfaces. Furthermore, the facility contracted with an outsourced cleaning services to clean the toilets, floors, carpet, countertops in each class, take out the trash, on the evening of Mon, Wed & Fri. A training was held several weeks ago, to discuss and remind staff of the requirements to clean, management went to each classroom to provide staff with guidance on cleaning; and the closing manager would clean the class if a staff did not have time to clean. Staff at the front desk continued to screen children for illness and children that are sick or had temperature greater than 100.4 degrees Fahrenheit were sent home.

The statements provided by S1-S7 indicated some staff felt there was a lot of HFM outbreaks, and staff claimed they washed the children’s hands before meals, after using the bathroom and activities, and facility management instructed them to use disinfectants such as Lysol on frequently touched surfaces while the children were sleeping. Staff confirmed an outsourced vendor cleaned the facility on Mon, Wed & Fri, in addition to staff using a checklist for daily cleaning. Staff claimed they used soap and water and disinfectant to clean and/or sanitize tables, counters/sink areas, shelves, light dimmers, in addition to taking out the trash, sweeping/mopping the floor, cleaning bathroom(s), conducting toy baths; and S2 & S7 felt they did not have enough time to thoroughly clean their classrooms. P1-P5 did not report any concern(s), and P4 reported during pick up time, she saw staff sweeping, mopping and taking out the trash, and parents further expressed when they arrived at the facility, it appeared to be clean. P1 felt the spread of HFM was not related to the facility’s cleanliness but could be attributed to children spreading germs. Parents validated their child was screened for illness and had their body temperature taken by staff at the front desk, and whenever there was an outbreak of a contagious disease, the facility notified parents in a timely manner via an online parent application; as well as parents saw signs posted throughout the facility and on the classroom doors.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. There was no violation of California Code of Regulations cited at this time. Appeal Rights were provided.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melchisedeck Augustin
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2023
LIC9099 (FAS) - (06/04)
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