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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 485407834
Report Date: NO Visit Data Available
Date Signed: 06/29/2021 11:53:48 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
and conducted by Evaluator Mikah Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20210615151059
FACILITY NAME:LEARNING EXPERIENCE-INFANT, THEFACILITY NUMBER:
485407834
ADMINISTRATOR:KELLEY, BONNIEFACILITY TYPE:
830
ADDRESS:1959 PEABODY ROADTELEPHONE:
(707) 305-4336
CITY:VACAVILLESTATE: CAZIP CODE:
95688
CAPACITY:32CENSUS: 4DATE:
UNANNOUNCEDTIME BEGAN:
MET WITH:Yuchi HuangTIME COMPLETED:
ALLEGATION(S):
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Facility is not meeting infant needs.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Martinez conducted an unannounced complaint visit and met with the with Owner Yuchi Huang. It was alleged the facility was not meeting infant needs, specially that infant are left to cry for long periods of time. The facility was toured on 6/18/21 and appeared to be in ratio via LPA Martinez. LPA Martinez conducted interviews with 5 witnesses who all stated they are within ratio however cannot always immediately attend to the children crying if they are feeding or changing another. All 5 witnesses stated because of this many staff have left the facility. It was stated that some infants are left to cry for up to 10 minutes because they are feeding other children. Witness interviews also stated that they have requested an aide or extra assistance because some days one staff is not enough for all 4 infants needs to be met accordingly with feedings and diapering. Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated.

Notice of site visit must be posted for 30 days.
Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Mikah Martinez
LICENSING EVALUATOR SIGNATURE:

DATE:
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE:
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 13-CC-20210615151059
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LEARNING EXPERIENCE-INFANT, THE
FACILITY NUMBER: 485407834
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/29/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/30/2021
Section Cited
CCR
101216(a)
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Child care center personnel shall be competent to provide the services necessary to meet the individual needs of children in care and shall at all times be employed in numbers sufficient to meet those needs. This requirement was not met as evidenced by; based on 5 witness interviews the facility staff allow infants to cry for up to 10 minutes because they are in
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The owner stated that in the past week three staff have been hired including aides for the infant classroom to assist with infant needs, upon live scan clearance.
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ratio but unable to attend to children in a timely manner. This is an immediate health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Mikah Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2021
LIC9099 (FAS) - (06/04)
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