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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 485408146
Report Date: 03/10/2026
Date Signed: 03/10/2026 02:10:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Emily Curiel
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20251209083806
FACILITY NAME:HINTON, ROSALINA FAMILY CHILD CARE HOMEFACILITY NUMBER:
485408146
ADMINISTRATOR:HINTON, ROSALINAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(707) 392-0681
CITY:VACAVILLESTATE: CAZIP CODE:
95688
CAPACITY:14CENSUS: 12DATE:
03/10/2026
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Rosalina HintonTIME COMPLETED:
02:19 PM
ALLEGATION(S):
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Staff yelled at child
Staff handled child roughly
INVESTIGATION FINDINGS:
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On 3/10/2026 at 1:45pm, Licensing Program Analyst (LPA) Emily Curiel conducted an unannounced complaint inspection and met with licensee Rosalina "Rosie" Hinton. It was alleged that staff yelled at a child and handled a child roughly, specifically that the licensee yanked a child by the arm, pushed him to the ground, and screamed in his face.

The licensee Rosalina Hinton was interviewed on 12/18/25 at 11:15am and denied the allegation. Rosalina stated that she and her staff have not handled any children in a rough manner. Staff guide children by the arm to timeout but do not handle children in a rough manner. Regarding the allegation that staff yelled at a child, Rosalina stated that she and staff will raise their voice to get attention of children but only in a stern manner, not in a way that would scare the children.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Emily Curiel
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20251209083806
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: HINTON, ROSALINA FAMILY CHILD CARE HOME
FACILITY NUMBER: 485408146
VISIT DATE: 03/10/2026
NARRATIVE
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LPA Curiel attempted to interview four children (C1-C4) on 12/18/25. Three of the children were unable to be interviewed. One child stated that adults yell loud here when asked about the allegation.

Four parents (P1-P4) were interviewed on 2/3/26. P1 stated that they have witnessed Rosalina "Rosie", pick up infants in a rough manner and yell at children. The other three parents did not witness rough handling or yelling. One parent stated that they could not imagine a child being slammed to the ground under Hinton's care. One parent described all staff as being composed.

Three staff (S1-S3) were interviewed on 12/18/25. All three staff denied the allegation and two staff stated they would use a stern voice to get children’s attention. All three staff said they have not observed a child grabbed or pushed by the arm. Staff described discipline as separating the children, having a time out, and saying sorry.

Facility roster and sign in/out sheets were reviewed.

Based on the evidence reviewed the findings are unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Appeal rights were provided and exit interview conducted.


The Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Emily Curiel
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2