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13 | On 9/20/2023, Licensing Program Analyst (LPA) Tobola arrived unannounced for the purpose of delivering complaint investigation findings and a was greeted by Lead Staff, Ana Rodriguez. LPA and the department toured the facility, interviewed staff, clients and outside parties, reviewed resident and facility records and made observations.
Complaint alleges staff failed to seek timely medical treatment for client in care regarding client (C1) requiring medical attention for observed wounds on the wrist and complaints of back pain. Based on review of facility records and client C1 chart notes, it was found that on 6/25/2023, C1 was discharged from the hospital and prescribed with multiple medications for back pain. On 7/1/2023, C1 had complained of back pain due to injury resulting in C1 provided appropriate medications. On 7/4/2023, C1 spoke with an outside party/relative with C1 wanting to be taken to the hospital. C1 chart notes indicate that C1 was scheduled for a phone visit with their primary care provider on 7/5/2023 and resulted in a physical medical assessment scheduled the following day on 7/6/2023. Continued onto LIC9099-C |