486803155-5-15-2026-21-AS-VBEI-DUARZU-20260521132830

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 486803155
Report Date: 05/15/2026
Date Signed: 05/15/2026 09:56:40 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2026 and conducted by Evaluator Elias Magdaleno

COMPLAINT CONTROL NUMBER: 21-AS-20260317141937

FACILITY NAME:	LEARNING WITHOUT LIMITS DAY PROGRAM		FACILITY NUMBER:	486803155
ADMINISTRATOR:	DELACRUZ, ELFLEDA		FACILITY TYPE:	775
ADDRESS:	244 TRAVIS COURT		TELEPHONE:	(707) 759-4579
CITY:	SUISUN	STATE: CA	ZIP CODE:	94585
CAPACITY:	45	CENSUS: 14	DATE:	05/15/2026
		UNANNOUNCED	TIME BEGAN:	09:40 AM
MET WITH:	Raj Delacruz, Program Coordinator		TIME COMPLETED:	10:10 AM

ALLEGATION(S):

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Personal Rights

INVESTIGATION FINDINGS:

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At approximately 9:40 AM Licensing Program Analyst (LPA) Magdaleno arrived unannounced to deliver findings regarding the above allegation and met with Program Coordinator, Raj Delacruz.

Personal Rights – Reporting Party (RP) alleges that client (C1) stated a staff member hit C1 in the arm and pushed them. During the course of this investigation LPA reviewed records, conducted interviews, and made observations. Review of Special Incident Report (SIR) received 3/17/2026 indicated that C1 was observed with a bruise and stated they were hit by a staff member at Learning without Limits day program. Further review of SIR indicated that C1 has a history of hallucinations/delusions and statements that are not accurate, however, due to visible injury and statement by C1 a report was filed for investigation. Review of Individualized Service Plan indicated that C1 “has a habit of telling make believe stories”.Review of Behavior Assessment and Plan indicated that C1 responds to their auditory and visual hallucinations by making claims that they were assaulted when that has not happened, which will require redirection by caregivers.
Continued LIC9099C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Elias Magdaleno
LICENSING EVALUATOR SIGNATURE:	DATE: 05/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 21-AS-20260317141937

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LEARNING WITHOUT LIMITS DAY PROGRAM	FACILITY NUMBER: 486803155
	VISIT DATE: 05/15/2026

NARRATIVE

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Continued from LIC9099...

Interviews with nine (9) of nine (9) staff indicated that there have been no incidents witnessed of staff causing physical harm to clients, however, C1 has been observed telling “far-fetched” stories for many years which require staff to listen and redirect. Further interviews with staff indicated that C1 had also stated that alleged staff member came to C1’s residential facility to threaten them, however, that alleged staff member was on Leave of Absence during the alleged incident. Interview with RP indicated that on the day of C1’s accusation they were claiming that alleged staff member was outside of the residential facility, however, there was no one there. RP also indicated that upon hearing the accusations made by C1 they contacted the day program who informed that the alleged staff was on a Leave of absence. RP stated they did not believe there was abuse occurring at the day program. LPA observed C1 interacting with staff during activities and would receive assistance when asked. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies cited. Exit interview conducted with Program Coordinator, whose signature on form confirms receipt.

SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Elias Magdaleno
LICENSING EVALUATOR SIGNATURE:	DATE: 05/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026

LIC9099 (FAS) - (06/04)

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