<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 486803653
Report Date: 11/17/2021
Date Signed: 11/18/2021 12:07:08 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/12/2021 and conducted by Evaluator Araceli Canela
PUBLIC
COMPLAINT CONTROL NUMBER: 21-AS-20210412103834
FACILITY NAME:ROCKVILLE TERRACE SENIOR LIVINGFACILITY NUMBER:
486803653
ADMINISTRATOR:KINDRED NICHOLEFACILITY TYPE:
740
ADDRESS:4625 MANGELS BLVDTELEPHONE:
(707) 862-2222
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:199CENSUS: 113DATE:
11/17/2021
UNANNOUNCEDTIME BEGAN:
12:02 PM
MET WITH:Mikayla Muehleisen, AdministratorTIME COMPLETED:
02:58 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff not meeting residents needs, resident sustained multiple falls with injury
Staff did not safeguard residents personal belongings
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) A. Canela conducted an unannounced complaint follow up inspection to deliver findings, and met with Administrator, Mikayla Muehleisen. LPA toured memory care unit, made observations and took statements.

It is alleged staff did not meet residents needs, resident sustained multiple falls with injury and staff did not safeguard residents personal belongings. LPA previously conducted interviews and reviewed records. Investigation revealed, resident (R1) fell on several occasions, 11/29/2020, 12/27/2020, 12/31/2020, 1/22/2021 and 3/14/2021. Rockville Terrace Resident assessment form of 2/15/21 indicated, R1 needed to be escorted to meals and frail or slow. Review of resident notes indicated R1 was noted by staff, to be unbalanced the morning of, 3/13/2021 and on 3/14/2021 R1 was not escorted by staff, fell on her way to breakfast, R1 hit the back of head on wall.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Kimberley MotaTELEPHONE: (707) 588-5051
LICENSING EVALUATOR NAME: Araceli CanelaTELEPHONE: (707) 588-5041
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 21-AS-20210412103834
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928

FACILITY NAME: ROCKVILLE TERRACE SENIOR LIVING
FACILITY NUMBER: 486803653
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/17/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/18/2021
Section Cited
HSC
1569.269
1
2
3
4
5
6
7
1569.269 Enumerated rights; severability (a) Residents of residential care facilities for the elderly shall have all of the following rights: (6) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs.

1
2
3
4
5
6
7
Facility to send in written plan on how they will ensure residents needs are being met per H&S 1569.269
8
9
10
11
12
13
14
This requirement was not met as evidenced by: Resident R1 sustained several falls, R1 was observed to require additional needs and services for their safety along with staff escort to meals. This is an immediate risk to the health and safety of residents in care
8
9
10
11
12
13
14
POC due date 11/19/2021

To LPA A. Canela
Type B
11/29/2021
Section Cited
CCR
87218(a)
1
2
3
4
5
6
7
87218(a) Theft and Loss
(a) The licensee shall ensure an adequate theft and loss program as specified in Health and Safety Code Section 1569.153.
1
2
3
4
5
6
7
Facility to send in written plan on how residents belongings/clothing items are not lost or misplaced during laundry time and that facility has an inventory of all durable equipment, identified per resident
8
9
10
11
12
13
14
This requirement was not met as evidenced by: Resident R1 had several clothing items missing and after moving out, family found several items of clothing that did not belong to R1 along with a wheelchair that belong to another resident. This is a potential risk to the personal rights of residents in care

Residents property,
8
9
10
11
12
13
14
and how they will ensure residents have their own items.

POC due date 11/29/2021
To LPA A. Canela
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Kimberley MotaTELEPHONE: (707) 588-5051
LICENSING EVALUATOR NAME: Araceli CanelaTELEPHONE: (707) 588-5041
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/12/2021 and conducted by Evaluator Araceli Canela
COMPLAINT CONTROL NUMBER: 21-AS-20210412103834

FACILITY NAME:ROCKVILLE TERRACE SENIOR LIVINGFACILITY NUMBER:
486803653
ADMINISTRATOR:KINDRED NICHOLEFACILITY TYPE:
740
ADDRESS:4625 MANGELS BLVDTELEPHONE:
(707) 862-2222
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:199CENSUS: 103DATE:
11/17/2021
UNANNOUNCEDTIME BEGAN:
12:02 PM
MET WITH:Mikayla Muehleisen, AdministratorTIME COMPLETED:
02:58 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Residents room is not safe, sanitary or in good repair
Resident sustained weight loss
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) A. Canela conducted an unannounced complaint follow up inspection to deliver findings, and met with Administrator, Mikayla Muehleisen. LPA toured memory care unit, made observations and took statements.

It is alleged Residents room is not safe, sanitary or in good repair and
resident sustained weight loss. LPA took statements, reviewed records; facility and medical information reviewed did not show or document a weight loss for R1. It was also reported R1s room was observed to have feces in the bathroom & smelled of urine. Staff interviewed disclosed R1s room was cleaned, LPA toured the facility and during todays inspection the hallways or resident rooms inspected were observed clean with no odors. LPA did not receive corroborating evidence,
Although the allegations may be true, or are valid, there is not a preponderance of evidence to prove the alleged violations did, or did not, occur. Therefore, the above allegations are both UNSUBSTANTIATED. No citations issued regarding the above.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Kimberley MotaTELEPHONE: (707) 588-5051
LICENSING EVALUATOR NAME: Araceli CanelaTELEPHONE: (707) 588-5041
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 21-AS-20210412103834
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
FACILITY NAME: ROCKVILLE TERRACE SENIOR LIVING
FACILITY NUMBER: 486803653
VISIT DATE: 11/17/2021
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LPA received corroborating statements that R1 had been very unbalanced, required a lot of assistance and at times did not have or use her walker. R1's family indicated R1 was provided a walker and 3 canes for R1 to use. R1's medical assessment of 2/14/2020 did not reflect her change in condition and facilities observation of R1s non-ambulatory needs.
It was also disclosed residents room was observed with clothing items that did not belong to R1 and when R1 moved out of the facility, R1's family found several items of clothing that were missing and clothing that did not belong to R1, along with a wheelchair, that belonged to another resident and had the other residents name.

Based on statements received, corroborating evidence and records reviewed, the preponderance of evidence standard has been met. Therefore, the allegation for staff not meeting residents needs, resident sustained multiple falls with injury and staff did not safeguard residents personal belongings are both SUBSTANTIATED. The following deficiencies were observed (see LIC 9099D) and cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights and this report will be emailed to administrator.
SUPERVISOR'S NAME: Kimberley MotaTELEPHONE: (707) 588-5051
LICENSING EVALUATOR NAME: Araceli CanelaTELEPHONE: (707) 588-5041
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 4