486803806-9-17-2026-21-AS-VBEI-DY9TQE-20260925145550

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 486803806
Report Date: 09/17/2026
Date Signed: 09/17/2026 03:14:25 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/03/2026 and conducted by Evaluator Elias Magdaleno

COMPLAINT CONTROL NUMBER: 21-AS-20260803115131

FACILITY NAME:	VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE		FACILITY NUMBER:	486803806
ADMINISTRATOR:	RAMOS, MAY		FACILITY TYPE:	740
ADDRESS:	3350 CHERRY HILLS COURT		TELEPHONE:	(707) 425-3588
CITY:	FAIRFIELD	STATE: CA	ZIP CODE:	94534
CAPACITY:	250	CENSUS: 124	DATE:	09/17/2026
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Jesse Sias, Regional Director of Operations		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Staff did not ensure residents rooms were free of odors.
Staff are not allowing residents to have visitors.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Magdaleno arrived unannounced to deliver findings regarding the above allegations and met with Regional Director of Operations, Jesse Sias.

During the course of this investigation LPA conducted interviews, reviewed records, and made observations.

Staff did not ensure residents rooms were free of odors – Reporting Party (RP) alleges that many residents’ bedrooms on first floor memory care smell bad and do not have trash cans with tight-fitting lids. LPA toured first floor memory care hallways and activity room and did observe there to be foul odors. LPA toured a spot check of eight (8) of eight (8) resident rooms and found them to be clean and free of odors. LPA observed that one (1) of eight (8) resident bathrooms did not have a trash can with a tight-fitting lid.

Continued LIC9099C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Elias Magdaleno
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 21-AS-20260803115131

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE	FACILITY NUMBER: 486803806
	VISIT DATE: 09/17/2026

NARRATIVE

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Continued from LIC9099...

Interview with Memory Care Director (MCD) indicated this resident exhibits a behavior in which they will use any room with a specific trash can as a bathroom. Due to this, they use the specific trash can in the bathroom as an indicator for the resident, this trash can does not have a lid.

Staff are not allowing residents to have visitors – RP alleges that facility staff are not allowing resident (R1) from entering residents (R2) room after being invited. Interview with MCD indicated that R1 has shown a history of inappropriate behaviors in the past resulting in elevated monitoring. MCD indicated that R2s dementia diagnosis does not allow them to consent to physical advances, of which R1 has made onto R2. Further interviews with MCD indicated that R1 and R2 are still able to spend time together during activities and in the common area with staff supervision. Responsible parties/POAs for both R1 and R2 are aware of the situation and agree with the decision of the facility.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

No deficiencies cited. Exit interview conducted with Regional Director of Operation, whose signature on form confirms receipt.

SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Elias Magdaleno
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026

LIC9099 (FAS) - (06/04)

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