486803806-8-3-2026-21-AS-BMOS-DWNUM7-20260805154153

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 486803806
Report Date: 08/03/2026
Date Signed: 08/03/2026 02:03:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/04/2026 and conducted by Evaluator Ali Deniz

COMPLAINT CONTROL NUMBER: 21-AS-20260204090942

FACILITY NAME:	VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE		FACILITY NUMBER:	486803806
ADMINISTRATOR:	RAMOS, MAY		FACILITY TYPE:	740
ADDRESS:	3350 CHERRY HILLS COURT		TELEPHONE:	(707) 425-3588
CITY:	FAIRFIELD	STATE: CA	ZIP CODE:	94534
CAPACITY:	250	CENSUS: 139	DATE:	08/03/2026
		UNANNOUNCED	TIME BEGAN:	09:26 AM
MET WITH:	Assistant Executive Director, May Ramos		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Residents reside in the locked facility unit without proper written consent

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Deniz arrived unannounced to deliver findings regarding the allegation “ Residents reside in the locked facility unit without proper written consent” and met with Administrator, May Ramos.

On February 12th, 23rd, March 19th, April 6th and July 9th LPA Magdaleno conduct complaint investigation visits to Village at Rancho Solano. The memory care both the first and second floor have a total of nine exit doors. During visits LPA Magdaleno’s tested each door to verify they were operational, had proper signage and were alarmed per regulation. The main entrance of the first-floor memory care has a pin code to enter/exit and the four other doors on the first floor have delayed egress, each exiting to the exterior of the building without barriers. The second-floor main entrance door of the memory care has a pin code to enter/exit and the three other doors on the second floor have delayed egress which all exit to a stairway that led down to an unlocked door that leads outside without barriers. All doors were cleared by the fire inspector, this was confirmed on February 25, 2026.
Continued on LIC9099-C page...opr

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Ali Deniz
LICENSING EVALUATOR SIGNATURE:	DATE: 08/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 21-AS-20260204090942

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE	FACILITY NUMBER: 486803806
	VISIT DATE: 08/03/2026

NARRATIVE

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Continued from LIC9099 page...

Because residents in care are able to egress out of seven of the nine doors in the memory care the environment is not a locked, secured perimeter. Residents are not residing in a locked facility.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies cited. Exit interview conducted with Administrator, whose signature on form confirms receipt.

SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Ali Deniz
LICENSING EVALUATOR SIGNATURE:	DATE: 08/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2026

LIC9099 (FAS) - (06/04)

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