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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 486804052
Report Date: 01/15/2025
Date Signed: 01/15/2025 10:53:18 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2024 and conducted by Evaluator Julie Florio
COMPLAINT CONTROL NUMBER: 21-AS-20241021101633
FACILITY NAME:C & R CARE HOME LLCFACILITY NUMBER:
486804052
ADMINISTRATOR:BAYOT, ROBERT CHRISTIANFACILITY TYPE:
740
ADDRESS:373 HERON WAYTELEPHONE:
(510) 789-5155
CITY:VACAVILLESTATE: CAZIP CODE:
95688
CAPACITY:5CENSUS: 3DATE:
01/15/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Robert Christian Bayot, AdministratorTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Staff showed residents on social media without resident consent.
INVESTIGATION FINDINGS:
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On 01/15/2025, Licensing Program Analysts (LPAs) Julie Florio and Robert Frank arrived unannounced to deliver complaint investigation findings regarding the above allegation and met with Robert Christian Bayot, Licensee. Reporting Party (RP) alleges that an unnamed staff member showed residents on social media without resident consent.

LPA Florio conducted 10-day complaint investigation visit on 10/22/2024 and obtained documents, made observations, and conducted interviews with Licensee, Staff 1 (S1), Resident 1 (R1), and Resident 2 (R2) who were each unable to confirm that any facility staff have ever showed residents on social media. LPA Florio conducted subsequent complaint investigation phone call interviews with Staff 2 (S2), Staff 3 (S3), Staff 4 (S4), and Staff 5 (S5) on 1/13/2025 where each stated they have never taken photos/videos of any of the residents in care or shared anything regarding residents on social media.

Continued on LIC9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Julie Florio
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 21-AS-20241021101633
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: C & R CARE HOME LLC
FACILITY NUMBER: 486804052
VISIT DATE: 01/15/2025
NARRATIVE
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Continued from LIC9099...

Additionally, each stated they have never seen or heard of any other staff taking photos/videos or posting anything regarding residents on social media either. As a result, LPA Florio received conflicting information regarding the above allegation.

Based on record review, observations made, and interviews conducted, the allegation of staff showed residents on social media without resident consent is UNSUBSTANTIATED. A finding that the complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No Deficiencies cited during visit.

Exit interview conducted. Copy of report discussed and provided to Licensee whose signature on form confirms receipt of documents.
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Julie Florio
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2