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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 486804139
Report Date: 07/17/2024
Date Signed: 07/17/2024 12:18:46 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/05/2023 and conducted by Evaluator Dominic Tobola
COMPLAINT CONTROL NUMBER: 21-AS-20231205150423
FACILITY NAME:SOLANO HOUSEFACILITY NUMBER:
486804139
ADMINISTRATOR:HALL, ELIZABETHFACILITY TYPE:
735
ADDRESS:2251,2261,& 2271 S WATNEY WAYTELEPHONE:
(530) 758-2160
CITY:FAIRFIELDSTATE: CAZIP CODE:
94533
CAPACITY:32CENSUS: 21DATE:
07/17/2024
ANNOUNCEDTIME BEGAN:
11:01 AM
MET WITH:Wendi Counta, Acting AdministratorTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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9
Staff allowed clients to have access to sell and buy methamphetamine and cocaine
Facility staff are not properly trained
INVESTIGATION FINDINGS:
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13
On 7/17/2024, Regional Manager, Nuti-Martinez, Licensing Program Manager, Mota and Licensing Program Analyst, Tobola conducted a formal office meeting for the purpose of delivering complaint investigation findings and was greeted by Acting Administrator, Wendi Counta and, Quality Improvement Director, Katrina Brass. The Department toured the facility, interviewed staff and clients, reviewed facility records and made observations during the course of the investigation.

Complaint alleges, staff allowed clients to have access to sell and buy methamphetamine and cocaine. Based upon department interviews with facility staff (S1, S2, S3 & S4) it was found that there was knowledge or evidence of drugs/illegal substances under client possession and accessible to clients in the facility. Staff S1, S2 & S5 both stated that drugs/illegal substances had been either sold or exchanged between clients within the facility.

Continued onto LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Dominic Tobola
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 21-AS-20231205150423
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: SOLANO HOUSE
FACILITY NUMBER: 486804139
VISIT DATE: 07/17/2024
NARRATIVE
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Interviews also indicated that former Administrator, Elizabeth Hall had been aware of the illegal substance use within the facility and that multiple clients (C4 & C5) had been found with drugs/illegal substances on facility site and tested positive for methamphetamine use. Multiple staff and clients also reported easy access to drugs/illegal substances strategically placed at “dig sites” along the fence line of the facility. Based upon interview with clients (C1, C3) it was also indicated that they had observed clients using or exchange within the facility.

Complaint alleges, facility staff (S1) are not properly trained pertaining to medication management. During the course of the investigation LPA requested on several occasions from prior Administrator and Quality Assurance Director for staff (S1) medication training records. S1 was also associated to a partner facility under the same licensee. However, facility is unable to locate or provide proof of completed medication training for R1 completed prior to the date of the investigation opening.


Allegation, staff allowed clients to have access to sell and buy methamphetamine and cocaine are found to be SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. The following deficiencies were cited on 9099-D, per Title 22 Regulations, Division 6. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided.
SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Dominic Tobola
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/05/2023 and conducted by Evaluator Dominic Tobola
COMPLAINT CONTROL NUMBER: 21-AS-20231205150423

FACILITY NAME:SOLANO HOUSEFACILITY NUMBER:
486804139
ADMINISTRATOR:HALL, ELIZABETHFACILITY TYPE:
735
ADDRESS:2251,2261,& 2271 S WATNEY WAYTELEPHONE:
(530) 758-2160
CITY:FAIRFIELDSTATE: CAZIP CODE:
94533
CAPACITY:32CENSUS: 21DATE:
07/17/2024
ANNOUNCEDTIME BEGAN:
11:01 AM
MET WITH:Wendi Counta, Acting AdministratorTIME COMPLETED:
12:20 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff sexually abused client
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 7/17/2024, Regional Manager, Nuti-Martinez, Licensing Program Manager, Mota and Licensing Program Analyst, Tobola conducted a formal office meeting for the purpose of delivering complaint investigation findings and was greeted by Acting Administrator, Wendi Counta and Quality Improvement Director, Katrina Brass. The Department toured the facility, interviewed staff and clients, reviewed facility records and made observations during the course of the investigation.

Compliant alleges, staff sexually abused client (C2). Based upon department interviews with staff (S1,S2, S3, S4 & S5) and clients (C1 & C2) information provided was contradicting with a lack of corroborating evidence to support the allegation. In addition, upon interview, C1 did not indicate or disclose being sexually abused by the alleged abuser (A1), therefore the allegation is found to be unsubstantiated.

Continued onto LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Dominic Tobola
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 21-AS-20231205150423
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: SOLANO HOUSE
FACILITY NUMBER: 486804139
VISIT DATE: 07/17/2024
NARRATIVE
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A finding that the complaint allegations, staff sexually abused client is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

No deficiency cited.

SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Dominic Tobola
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 21-AS-20231205150423
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: SOLANO HOUSE
FACILITY NUMBER: 486804139
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/17/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/18/2024
Section Cited
CCR
80078(a)
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80078(a) Responsibility for Providing Care and Supervision. The licensee shall provide care and supervision as necessary to meet the client's needs. This requirement was not met as evidence by:***
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The prior Administrator failed to ensure staff provided proper care and supervision for the health & safety of clients. Administrator agrees to conduct an in-service training for all staff on Drug Policy and submit proof of training to CCL by POC due date 7/30/2024.
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Based on a tour of the facility and interviews with staff and clients it was found that illegal drugs were being bought and sold to clients within the facility. This poses as an immediate health & safety risk to clients in care.
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In addition, Administrator agrees to update facility Drug Policy and submit a written plan of future compliance regarding this regulation and how they will ensure all staff are following the plan. Procedures and plan to be submitted to CCL by POC due date of 7/18/2024.
Type B
07/24/2024
Section Cited
CCR
80066(a)(6)
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80066(a)(6) Personnel Records. Documentation of the educational background, training and/or experience specified in licensing regulations for the type of facility in which the employee works. This requirement was not met as evidence by.***
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The prior Administrator failed to provide proper training records for staff/personnel. Administrator is to complete a review of all staff training records ensuring medication training is readily on file and submit a LIC9098 proof of corrections form indicating completed task. LIC9098 form to be
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Based upon interviews with Quality Improvement Director and a review of staff training records, the facility failed to locate and provide medication training for staff (S1). This serves as a potential health & safety risk to clients in care.
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submitted by POC date 7/30/2024.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Dominic Tobola
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5